Ken Titlebaum
Thomasville,NC
Summary
A seasoned, senior level trainer experienced in electronic health records (EHR) on multiple platforms including Epic, Allscripts, e-ClinicalWorks & proprietary systems. In addition, I have extensive experience writing and editing documentation including end-user, administrator and quick guides. I am available to travel 100% as well as conducting training remotely.
Overview
19
19
years of professional experience
Work History
Credentialed Trainer
Epic
01.2020
- In Orders module for Epic
- Co-Train with a provider as part of the Specialists Training Specialists (STS) program
- I lead user settings (personalization) labs for trainees to customize their Epic environments with macros, smartphrases and smartlists
- My classes average twelve students
- Due to Covid-19 restrictions, I have taught classes remotely via Skype for Business
- Track and report on classes using Healthstream Learning Management System (LMS), 2020 – Ambulatory (EpicCare) & Inpatient Orders Virtual ATE Go-Live Support (, in Orders module for
- I conduct both classroom facilitation and at the elbow support for go-live implementation
- I lead personalizations labs for trainees to customize their Epic environments with macros, smartphrases and smartlists
- The classes I have taught average ten providers/surgeons
- Each class typically follows an accelerated curriculum averaging four hours per class
- So I am very focused on providing the best training within the most time-sensitive format.
Credentialed Trainer, Stork Trainer, Trainer
Epic, Tower Health, HIT
01.2019
- Inpatient CPOE Orders, Epiccare Ambulatory, Beacon, ASAP
Credentialed Trainer
Epic
01.2019
- Inpatient Orders, Ambulatory, Beacon, ASAP, Stork
Credentialed Trainer
Epic
01.2015
- Orders – v.
Credentialed Trainer
Epic, Nuance Dragon Medical One
01.2015
- Orders – v
- Epic, - Certification e-Clinical Works 9.0 - 2013
Trainer
Epic, Ambulatory, University of Massachusetts Memorial Health
06.2023 - Current
- In both the inpatient hospital & the ambulatory clinics of the U Mass medical school, I instruct Epic CPOE Orders and EpicCare modules
- In addition to classroom facilitation, my role has included editing and updating job aids, user quick guides
- I conduct personalization classes to customize the environment for the end-users
- The facility is a small, newly acquired community hospital transitioning from Meditech.
Trainer
Epic, University of Virginia Health
04.2023 - 06.2023
- Inpatient CPOE Orders Credentialed, Primarily through classroom facilitation, I instruct both surgical and non-surgical focused classes in Epic inpatient CPOE orders
- My classes average twelve students across multiple disciplines
- I conduct personalization classes to customize the environment for the end-users
- The facility is a seventy-bed hospital, with one-hundred plus providers being trained.
Trainer
Epic
11.2022 - 03.2023
- Inpatient CPOE Specialists Training Specialists (STS) Orders Credentialed Contract, (Project) – Children’s Hospital of Alabama
- I provide support and instruction to physicians who are teaching their colleagues
- To the physicians who have never taught, I teach train-the-trainer and best practice training methods
- When physicians feel unable to teach the classes, I step in and teach on a ‘just in time’ schedule
- The Epic module that I teach and support is Orders CPOE in version Epic 2022
- I assist in writing and editing the end-user guides for thirty-two pediatric specialties.
01.2022 - 01.2023
Roper
Bon Secours Hospital
07.2022 - 11.2022
- Through a combination of classroom facilitation and one-on-one training, I instruct physicians in Epic inpatient CPOE orders
- Classes average twelve students across multiple disciplines
- I conduct personalization classes to customize the environment for the end-users.
Senior Training Consultant
Allscripts, LLC
01.2021 - 01.2022
01.2005 - 05.2021
- As a fulltime employee of Allscripts, I have been working on a TouchWorks training implementation for the U.S
- Department of State
- I wrote both instructor and end-user guides for provider, nursing and administrative staff
- The client that I developed training for is migrating from paper to an EHR for the first time
- I conduct thrice-weekly train the trainer sessions to instruct consultants and junior trainers in training delivery methods
- I teach remote sessions via Microsoft Teams to State Department medical staff, both domestic and overseas.
Personalization Lab Trainer
Thomas Jefferson University Hospital, Partners
12.2020 - 02.2021
- I provide one-on-one remote training to physicians in thirty-one specialties
- Each class that I conduct, covers topics such as setting up macros, Smartexts, Smartphrases, SmartLists, SmartTexts, modifying and favoriting templates and configuring security settings
- My role is to work with a team of other trainers to ensure that the latest content is being taught.
Trainer
Epic, CPOE, Cape Cod Healthcare
06.2020 - 11.2020
Children’s Valley Hospital
01.2020 - 01.2020
- I provided at the elbow support (ATE) for Epic 2019 ambulatory and inpatient providers via remote access (VMware Horizon & phone through Five9), as well as WebEx
- Due to the outbreak of Covid19, this was the first virtual go-live support of its kind, which presented a unique set of challenges
- In instances where I was unable to provide immediate answers, I entered tickets into SharePoint and followed-up with the providers
- I was part of a larger team of support which allowed me to both draw on their knowledge and share my own
- This proved very beneficial for the more than three hundred providers that I supported.
Trainer
Epic, Froedtert South Hospital
01.2020 - 01.2020
Credentialed Trainer
Epic
01.2016 - 01.2020
- Orders – v.
04.2019 - 09.2019
- Through a combination of classroom facilitation & at the elbow training, I provide instruction in the several modules, including Inpatient orders, Beacon (oncology), ASAP (emergency) & Stork (OB/Gyn) to new and existing end users
- I assist the principal trainer in editing and updating curriculum and supporting documentation
- My average class sizes are twelve providers, for a two hundred and thirty-two bed hospital.
Education
Bachelor's Degree - Political and Historical Studies
Curry College
Milton, Massachusetts1984
Skills
- Curriculum development Experienced with Adobe Captivate, Microsoft Office, Microsoft Teams, WebEx, Gotomeeting
- Electronic Medical Record (EMR) Systems
- Training Manuals and Processes
- Group and Individual Instruction
- Adult Education
- Training Initiatives
- Public Speaking
- Course Materials and Supplies
- Training and Development
- Educational Materials
- New Hire Training
Timeline
Trainer
Epic, Ambulatory, University of Massachusetts Memorial Health
06.2023 - Current
Trainer
Epic, University of Virginia Health
04.2023 - 06.2023
Trainer
Epic
11.2022 - 03.2023
Roper
Bon Secours Hospital
07.2022 - 11.2022
01.2022 - 01.2023
Senior Training Consultant
Allscripts, LLC
01.2021 - 01.2022
Personalization Lab Trainer
Thomas Jefferson University Hospital, Partners
12.2020 - 02.2021
Trainer
Epic, CPOE, Cape Cod Healthcare
06.2020 - 11.2020
Credentialed Trainer
Epic
01.2020
Children’s Valley Hospital
01.2020 - 01.2020
Trainer
Epic, Froedtert South Hospital
01.2020 - 01.2020
04.2019 - 09.2019
Credentialed Trainer, Stork Trainer, Trainer
Epic, Tower Health, HIT
01.2019
Credentialed Trainer
Epic
01.2019
Credentialed Trainer
Epic
01.2016 - 01.2020
Credentialed Trainer
Epic
01.2015
Credentialed Trainer
Epic, Nuance Dragon Medical One
01.2015
01.2005 - 05.2021
Bachelor's Degree - Political and Historical Studies
Curry College
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