Ken Trapp
Lafayette ,IN
Summary
Dynamic professional with a proven track record at Purdue Federal Credit Union, excelling in customer service and financial literacy education. Skilled in performance tracking and account management, I enhance member engagement and satisfaction through effective communication and problem-solving. Committed to fostering community connections and delivering exceptional service.
Overview
22
22
years of professional experience
Work History
Lead Member Consultant
Purdue Federal Credit Union
West Lafayette, IN
01.2019 - 04.2026
- Assisted members with account inquiries and transactions to enhance customer satisfaction.
- Provided information on credit union products and services to promote member engagement.
- Educated members on financial literacy topics, improving their understanding of personal finance.
- Processed loan applications and supported underwriting procedures for efficient service delivery.
On Air Personality
Wkhy-lafayette
Lafayette, IN
10.2004 - 03.2020
- Engaged audiences through dynamic on-air presentations and relatable storytelling.
- Curated and produced compelling content for live broadcasts, enhancing listener engagement.
- Collaborated with production team to develop promotional materials and event strategies.
- Conducted interviews with local personalities, fostering community connections and listener interest.
Education
Communications
Columbia College
Chicago, ILSkills
Performance tracking
Financial literacy
Customer service
Membership processing
Product and service sales
Team Training
Cold calling expertise
Account management
Teamwork
Problem-solving
Reliability
Excellent communication
Customer satisfaction
Team collaboration
Accomplishments
Was consistently a top sales person at PFED
Timeline
Lead Member Consultant
Purdue Federal Credit Union
01.2019 - 04.2026
On Air Personality
Wkhy-lafayette
10.2004 - 03.2020
Communications
Columbia College