Kenneth Wininger
Johnson City
Summary
Experienced Senior Case Builder at Mark III Employee Benefits with expertise in developing tailored enrollment solutions and enhancing client satisfaction using Selerix and Employee Navigator. Proven ability to lead cross-functional teams and implement quality assurance protocols. Strong analytical skills and exceptional communication abilities drive successful project outcomes and foster lasting client relationships. Licensed Insurance Agent committed to continuous improvement.
Overview
39
39
years of professional experience
Work History
Senior Case Builder
Mark III Employee Benefits
08.2018 - Current
- Developed comprehensive case plans by integrating client requirements and project specifications for optimal outcomes.
- Coordinated cross-functional teams to enhance project efficiency and ensure alignment with strategic objectives.
- Implemented quality assurance protocols that improved project deliverables and client satisfaction.
- Collaborating with internal teams, clients, and external stakeholders to build tailored enrollment solutions, ensuring smooth onboarding and case management throughout the enrollment lifecycle. This position requires in-depth knowledge of life and health insurance products, strong critical thinking skills, and the ability to communicate complex information effectively.
Insurance Agency Owner
Freedom Financial Group LLC
05.2013 - 08.2018
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed comprehensive sales strategies that aligned with business objectives and enhanced market competitiveness.
- Implemented operational improvements that streamlined processes and reduced overhead costs.
- Evaluated client needs to recommend tailored insurance solutions that maximized customer satisfaction.
- Trained and mentored staff, fostering a culture of continuous improvement and professional development.
Service/Installation Manager
The Water Works
06.1993 - 05.2013
- Developed and implemented effective installation procedures to enhance operational efficiency.
- Coordinated logistics for installation projects, ensuring timely delivery of materials to job sites.
- Trained technicians on safety protocols and installation best practices to maintain a safe work environment.
- Resolved client inquiries and concerns, fostering strong relationships and ensuring customer satisfaction.
Fabrication Welder
RECO Commercial Systems
08.1991 - 05.1993
- Fabricated metal components by applying various welding techniques to ensure structural integrity.
- Collaborated with team members to streamline processes and improve overall efficiency on fabrication projects.
- Prepared materials by cutting, shaping, and cleaning metal to meet project specifications.
- Conducted quality control inspections to verify compliance with industry standards and project requirements.
Photographer
US Army
05.1987 - 05.1991
Education
Associate of Science - Computer Information Systems
Mountain Empire Community College
Wise, VAHigh School Diploma -
Porta High School
Petersburg ILSkills
- Enrollment solutions and case building experience with BenSelect and Employee Navigator
- Proficient in enrollment platforms
- Skilled in data management
- Strong analytical and problem-solving abilities
- Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences
- Design, develop, and implement customized enrollment solutions for clients based on their specific needs
- Collaborate with clients to create tailored case models, ensuring that all data elements, forms, and processes align with the client’s objectives and regulatory requirements
- Troubleshoot and resolve technical issues related to enrollment platforms, ensuring optimal functionality and seamless user experience
- Consistently maintains security and confidentiality of all client data per company policy and HIPAA requirements
- Prioritize and manage multiple cases simultaneously so that client satisfaction is maintained
- Provide ongoing support to clients’ post-implementation, assisting with troubleshooting, adjustments, and enhancements
- Continuously identify opportunities for process improvements, system enhancements, and cost efficiencies in enrollment management
- Stay current with changes in health and life insurance regulations and adjust solutions, as necessary
- Provides training and support to the Case Builder Team
- Licensed Insurance Agent
Timeline
Senior Case Builder
Mark III Employee Benefits
08.2018 - Current
Insurance Agency Owner
Freedom Financial Group LLC
05.2013 - 08.2018
Service/Installation Manager
The Water Works
06.1993 - 05.2013
Fabrication Welder
RECO Commercial Systems
08.1991 - 05.1993
Photographer
US Army
05.1987 - 05.1991
Associate of Science - Computer Information Systems
Mountain Empire Community College
High School Diploma -
Porta High School