Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Briana Williams

Sealy,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Continuum Global Solutions
06.2021 - 03.2022
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Dollar General
11.2018 - 08.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined check-out process for improved customer experience and reduced wait times.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Informed customers about special promotions and provided detailed information for various products.

Culinary Specialist

Army
05.2016 - 02.2019
  • Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
  • Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
  • Reduced food waste through efficient inventory management and proper rotation of ingredients.
  • Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
  • Consistently met strict dietary requirements for guests with allergies or specific preferences by creating customized meal options.
  • Boosted employee morale through transparent communication regarding performance feedback and opportunities for advancement within the company structure.
  • Set up and broke down kitchen for service.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.

Education

No Degree - Medical Office

Central Texas College
Killeen, TX

High School Diploma -

Southeast Lauderdale High School
Meridian, MS
2016

Skills

  • Complaint resolution
  • Call Management
  • Appointment Scheduling
  • Customer Service
  • Payment Processing
  • Filing
  • Account updating
  • Paperwork Processing
  • Data Collection
  • Follow-up skills

Timeline

Customer Service Representative

Continuum Global Solutions
06.2021 - 03.2022

Customer Service Representative

Dollar General
11.2018 - 08.2020

Culinary Specialist

Army
05.2016 - 02.2019

No Degree - Medical Office

Central Texas College

High School Diploma -

Southeast Lauderdale High School

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Briana Williams