Ken Yang

Proven Operations Lead with a track record of enhancing team productivity and customer satisfaction at Gap. Skilled in operational efficiency and motivational leadership, adept at project management and fostering employee engagement. Achieved significant improvements in process optimization and workforce management, ensuring high-quality service delivery and efficient resource allocation. Organized Operations Lead with more than 5 years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate government and company mandates to maintain work environment safety and efficiency. Choreographs all aspects of operations planning, launch assessment and management for optimal cost balance and CRM.