Summary
Overview
Work History
Education
Skills
Timeline
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KEN YANG

Saint Paul,MN

Summary

Dynamic organizational leader with 4 years of experience in customer service, team building, and claims processing. Recognized for exceptional supervisory and team-building capabilities, adept at implementing strategies that enhance operational efficiency and drive company success. Expertise in training and morale-boosting techniques that foster employee engagement and optimize performance, with a strong focus on data analysis and performance evaluation.

Overview

4
4
years of professional experience

Work History

Business Office Representative

Associated Eye Care
Stillwater, MN
05.2023 - Current
  • Processed all payments from a multitude of healthcare payers for four practices (Clinic, Ambulatory Surgery Center, Optical, Valley Surgery Center).
  • Answered incoming calls from patients regarding billing inquiries, account information, or other related matters.
  • Assisted with onboarding new staff members by providing training and resources.
  • Coordinated with Finance monthly on bank reconciliation.
  • Handled patient checks, refunds and applied them to their corresponding accounts.
  • Created plans to propose solutions to problems related to efficiency.

Assistant Patient Support Team Manager

Clear Lakes Dental
Minneapolis, MN
02.2022 - 12.2022
  • Billing claims & handling rejected claims.
  • Applying remittances to claims.
  • Pre Authorizations.
  • Answering phone calls & questions from patients.
  • Managed the Billing department & Patient Care Coordinating department.
  • Delegated work assignments for two department and prioritized tasks.
  • Conducted employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Managed weekly team meetings.
  • Trained new onboard employees.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.

Cashier

Whole Foods Market
St. Paul, MN
01.2021 - 07.2021
  • Processed debit, credit cards, checks, EBTs, refunds, product coupons, and gift cards.
  • Employed suggestive selling techniques to promote special products and deals
  • Promoted special and seasonal products
  • Provided feedback to store management on products, shortages, and damages.
  • Recognized for providing efficient service with high degree of accuracy.
  • Assisted customers with locating items, answering questions and providing direction and service.

Education

Computer Science

Metropolitan State University (Current)
Saint Paul, MN

High School Diploma -

Holmen High School

Skills

  • Working with Excel spreadsheets
  • Detail-Oriented Organization
  • Teamwork and collaboration
  • Strategic Leadership
  • Consistent Reliability
  • Resolving conflicts
  • Taking initiative
  • Scheduling and coordinating
  • NextGen
  • Training and coaching

Timeline

Business Office Representative

Associated Eye Care
05.2023 - Current

Assistant Patient Support Team Manager

Clear Lakes Dental
02.2022 - 12.2022

Cashier

Whole Foods Market
01.2021 - 07.2021

High School Diploma -

Holmen High School

Computer Science

Metropolitan State University (Current)

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