Kena Aaron
Customer Success Manager
American Fork,UT
Summary
U.S. Air Force Veteran and Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Customer Success Manager
Beans AI
12.2022 - 01.2024
- Led team in proactive action
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions. Attained $2,500,000.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues. Reduced client turnover/churn by 40%
- Created customer support strategies to increase customer retention.
Customer Success Manager
Byte
08.2021 - 10.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Two employee of the quarter awards attained
- 98% retention rate.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
Customer Success Manager
GoDaddy
06.2020 - 08.2021
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Created and maintained comprehensive customer success documentation for internal and external use.
- 96% Retention rate. Top 2 in company.
- Assisted Sales in $5,000,000 attainment.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Medical Technician
U.S. Air Force
12.2012 - 12.2020
- Handled a variety of patient care including the ER, OR, and clinical situations, running EMT shifts, Doing lab work, and running reports
- Documenting and tracking status reports, and exemptions, While overseeing, training, and guiding 150 airmen throughout my service
- Largest team supervised 40 airmen
- Airman of the 3rd and 4th quarter awards attained.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
Process Operator III
Hovensa Refinery
02.2007 - 04.2012
- Responsible for ensuring the smooth running of the refining process and identifying any possible obstructions that may cause downtime before it occurs
- Minimizing downtime and tracking outages through systems software
- Improved up-time by 20%.
Education
Bachelor of Science - IT
Arizona State University
Phoenix, AZ01.2024
High School Diploma -
St. Croix Central Highschool
Christiansted, VI06.2003
Skills
- B2B SaaS
- B2B Sales
- Business Process Improvement
- Data driven metrics
- Data Entry
- Interpersonal skills
- Microsoft Office
- Payments software experience
- Product Management
- Project Management
- SaaS workflow management
- Strategic consulting
- Strategic Planning
- Time management
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- CRM Software
- Client service optimization
- Customer Needs Assessment
- Training and mentoring
- Customer Service
- Proficient in [Software]
- Key accounts development
- Staff mentoring & leadership
- Training programs
- Negotiation
- Research and due diligence
- Business Development
- Sales management
- Account Updates
- Teamwork and Collaboration
- Customer Relationship Management
- Onboarding and Orientation
- Negotiation and Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceWork from home optionCareer advancementTimeline
Customer Success Manager
Beans AI
12.2022 - 01.2024
Customer Success Manager
Byte
08.2021 - 10.2022
Customer Success Manager
GoDaddy
06.2020 - 08.2021
Medical Technician
U.S. Air Force
12.2012 - 12.2020
Process Operator III
Hovensa Refinery
02.2007 - 04.2012
Bachelor of Science - IT
Arizona State University
High School Diploma -
St. Croix Central Highschool
Similar Profiles
Madeline EkleberryMadeline Ekleberry
Barista/Front of House Manager at Zeke's Beans and BowlsBarista/Front of House Manager at Zeke's Beans and Bowls
Grace BoggessGrace Boggess
Barista at Cool Beans Cafe And RestaurantBarista at Cool Beans Cafe And Restaurant
Cali SimpsonCali Simpson
Lead Barista at Leaves 'N BeansLead Barista at Leaves 'N Beans
Ashley DupaixAshley Dupaix
Lawn Mower at Father and NeighborsLawn Mower at Father and Neighbors
Sean ShorttSean Shortt
Shipping Clerk/ Assembly Worker at Field Optics ResearchShipping Clerk/ Assembly Worker at Field Optics Research