Kena Aaron
Account manager
American Fork,UT
Summary
Results-driven Account Manager and military veteran with experience in sales and training. Achieved a 96% client retention rate through strategic relationship management and effective problem-solving. Delivered tailored training initiatives that significantly increased client satisfaction and contributed to notable sales growth.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
Yelp
American Fork, Utah
02.2024 - Current
- Managed customer onboarding processes to ensure seamless transitions for new clients.
- Collaborated with cross-functional teams to resolve client inquiries and concerns efficiently.
- Developed training materials for customers to maximize product usage and satisfaction.
- Facilitated regular check-ins with 140 accounts to gather feedback and identify service needs.
Account Manager
Beans AI
Lehi, Utah
12.2021 - 01.2024
- Managed client relationships, achieving 96% retention rate through proactive engagement and support.
- Coordinated project timelines and deliverables with internal teams to align efforts and meet client expectations.
- Resolved client issues promptly to maintain service quality and increased retention by 40%.
- Collaborated with sales teams to identify upselling opportunities, contributing to $2,500,000 in additional revenue.
Account Manager, Inside Sales
GoDaddy
Phoenix, Arizona
01.2019 - 11.2021
- Conducted product demonstrations to educate clients about services. Brought in $6,000,000 in sales.
- Utilized CRM tools to track sales activities and customer interactions.
- Identified areas for improvement in the sales process and developed solutions accordingly.
- Received Employee of the Year recognition for outstanding contributions in 2020.
- Tracked key performance metrics such as lead generation, conversion rates, and average order size.
Emergency Medical Technician
United States Air Force, USAF
Wrightstown, New Jersey
12.2012 - 12.2018
- Administered emergency medical care during training exercises and real-world operations.
- Coordinated patient transport and treatment with military personnel to enhance care delivery.
- Assisted in triaging patients based on severity of injuries or conditions.
- Trained service members in first aid techniques and emergency response protocols to improve response capabilities.
- Ensured readiness and compliance of medical equipment and supplies through regular maintenance.
- Documented patient care activities accurately using military medical systems.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ06-2025
Skills
- Customer success
- Relationship management
- Key accounts development
- CRM management
- Project management
- Data analysis
- Problem solving
- Cross-functional collaboration
- Sales proficiency
- Negotiation
- Training and mentoring
- Technical documentation
- JavaScript, API
- Records management
- Communication skills
References
References available upon request.
Timeline
Customer Success Manager
Yelp
02.2024 - Current
Account Manager
Beans AI
12.2021 - 01.2024
Account Manager, Inside Sales
GoDaddy
01.2019 - 11.2021
Emergency Medical Technician
United States Air Force, USAF
12.2012 - 12.2018
Bachelor of Science - Information Technology
Arizona State University