Kena Cooper
Staten Island,NY
Summary
Versatile and dependable, with a strong work ethic honed at Madison Security and McDonald's Restaurant, I excel in roles requiring adaptability, excellent communication, and problem-solving skills. Demonstrated ability to enhance safety and customer satisfaction, achieving positive outcomes in high-pressure situations. Skilled in childcare and security, I bring a unique blend of patience, empathy, and organizational prowess to any team.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Babysitter
Worked for Self
02.2019 - 07.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Planned fun outings and educational activities to keep children entertained.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Coordinated outdoor activities to promote physical health and exploration.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered safe and nurturing environment, closely monitoring children's activities.
- Managed scheduling of playdates, appointments, and extracurricular activities for structured days.
- Adapted activities to meet varying needs and interests of children under care.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
Unarmed Security Guard
Madison Security
09.2014 - 06.2016
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Facilitated smooth evacuations during emergency situations, leading individuals to designated safe areas according to established protocols.
- Assisted in planning and execution of special events, ensuring safe and secure environment for all participants.
- Monitored surveillance equipment to detect any suspicious activities, contributing to safer environment for employees and visitors.
- Enforced property rules and regulations, contributing to more orderly environment.
- Assisted guests and employees with directions and information, improving their overall experience on premises.
Cashier
McDonald's Restaurant
05.2011 - 10.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Peace And Diversity Academy
The Bronx, NY06-2012
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Following directions
- Dependability
- Reliability and punctuality
- Child supervision
- Attention to detail
- Conflict resolution
- Toddler care experience
- Adaptability and resilience
- Childcare
- Active listening
- Meal and snack times
- Managing routines
- Housekeeping
- Schedule management
- Activity planning
- School-age children experience
- Cooking
- Housekeeping and cleaning
- Creative thinking
- Organizational skills
- Excellent communication
- Good decision making
- Multitasking
- Teamwork and collaboration
- Dependable and responsible
- Positive and professional
- Responsible decision-making
- Calm demeanor
- Follows directions
- Reliable transportation
- Clear communication
- Multitasking and organization
Certification
- [ customer service skills certificate] [ job Readiness program] [2011]
Timeline
Babysitter
Worked for Self
02.2019 - 07.2022
Unarmed Security Guard
Madison Security
09.2014 - 06.2016
Cashier
McDonald's Restaurant
05.2011 - 10.2012
High School Diploma -
Peace And Diversity Academy
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