Kena Dunn
120 Twin Gates Dr,MS
Summary
Efficient and detail-oriented team player with over 20 years of experience. Knowledgeable about checklists, disclosures and keeping all paperwork orderly and properly transferred using different platforms and spreadsheets. Able to handle multiple projects with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Loan Officer Assistant
BankFirst/Formerly Mechanics Bank
2010.07 - Current
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
Medical Office Assistant
UAB Medical West
2006.04 - 2010.06
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Teller
BankFirst/Formerly Mechanics Bank
2004.05 - 2006.02
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Drive-Thru Teller
Cadence Bank/Formerly BancorpSouth
2000.02 - 2004.04
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Insurance Billing Clerk
Mississippi Administrative Services
1998.02 - 2000.01
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
Education
Certificate in Banking - School of Banking
University of Mississippi
University, MS07.2020
Associate of Applied Science - Medical Office Technology
Northwest Mississippi Community College
Senatobia, MS05.1997
High School Diploma -
Lafayette High School
Oxford, MS05.1993
Skills
- Revenue Forecasting
- Payment Processing
- Discrepancy Resolution
- Records Research
- Cash Handling
- Financial transactions expertise
- Loans
- Excellent Communication
- Credit
Timeline
Loan Officer Assistant
BankFirst/Formerly Mechanics Bank
2010.07 - Current
Medical Office Assistant
UAB Medical West
2006.04 - 2010.06
Teller
BankFirst/Formerly Mechanics Bank
2004.05 - 2006.02
Drive-Thru Teller
Cadence Bank/Formerly BancorpSouth
2000.02 - 2004.04
Insurance Billing Clerk
Mississippi Administrative Services
1998.02 - 2000.01
Certificate in Banking - School of Banking
University of Mississippi
Associate of Applied Science - Medical Office Technology
Northwest Mississippi Community College
High School Diploma -
Lafayette High School
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