Summary
Overview
Work History
Education
Skills
Timeline
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Kena Santiago

Portsmouth,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Patient Care Technician - CCHT

Fresenius Medical Center
Portsmouth, VA
10.2018 - Current
  • Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
  • Provided in-patient care for 5+ dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Recorded client data on hemodialysis flow chart.

Customer Service Representative (remote)

Amazon
Suffolk, VA
01.2016 - 10.2018
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Donor Center Technician

Grifols Plasma Center
Portsmouth, VA
02.2016 - 06.2017
  • Documented and verified patient information using laboratory information system.
  • Helped management optimize laboratory processes for maximum efficiency and performance.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Removed samples of materials following good practices to achieve accurate test results.

Education

Associate of Science -

Tidewater Community College
Norfolk, VA

Associate of Applied Science -

Ultimate Medical Academy - Clearwater
Clearwater, FL
04.2017

High School Diploma -

Deep Creek High School
Chesapeake, VA
06.2000

Skills

  • Laboratory Equipment Handling
  • Infection Control Standards
  • Aseptic Techniques
  • Records Management
  • Patient Transport
  • Microsoft Office
  • Employee Training
  • Phlebotomy

Timeline

Patient Care Technician - CCHT

Fresenius Medical Center
10.2018 - Current

Donor Center Technician

Grifols Plasma Center
02.2016 - 06.2017

Customer Service Representative (remote)

Amazon
01.2016 - 10.2018

Associate of Science -

Tidewater Community College

Associate of Applied Science -

Ultimate Medical Academy - Clearwater

High School Diploma -

Deep Creek High School

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Kena Santiago