Kenadie M. Dagenais
Escanaba,MI
Summary
Hardworking and passionate digital marketing professional with strong organizational skills and social media management experience. Team- and people-oriented with eight years of customer-service experience and two years of supervisory experience.
Overview
4
4
years of professional experience
Work History
Digital Communications Coordinator
IBeAuthentic
01.2022 - Current
- Designing and implementing social media strategies to align with the client's business goals with guidance from coworkers.
- Coordinating custom social media posts and ads that captured target audience's attention and influenced action.
- Content creation and management
- Measuring, tracking, and quantifying organic and paid social media strategy KPIs.
- Suggesting and implementing new features and strategies to develop brand awareness.
Brand Administrator
IBeAuthentic
05.2022 - 01.2023
- Building, editing, and updating websites
- Digital campaign task execution
- Maintaining brand style and consistency on websites and in emails
- Email campaign task management
- Recorded KPIs and other analytics
Study Group Facilitator
Bay de Noc Community College
08.2021 - 05.2022
- Leading one-on-one and group tutoring sessions for English, communications, psychology, and computer application courses
- Creating a professional and welcoming environment by modeling respect for students’ diverse cultures, language skills, and experiences
- Adjusting tutoring techniques to the student’s learning style
- Utilizing listening and questioning strategies as the primary tutoring method to diagnose student needs and monitor progress
- Making appropriate referrals to other campus and community resources as needed
Shift Supervisor
Starbucks Coffee Company
01.2019 - 01.2021
- Training new hires
- Supervising a team of 2-7 during business operation
- Overseeing inventory
- Collecting and controlling cash and payment
- Managing the Instagram account for the Escanaba Starbucks
- Coaching employees and holding them to company standards
- Creating and maintaining a welcoming and inclusive atmosphere, also known as the “Third Place Environment,” through positive customer/employee interactions.
Education
Certificate - E-Marketing
Lake Superior State University
Sault Ste. Marie, MI05.2023
Certificate - Entrepreneurial Small Business
Bay De Noc Community College
Escanaba, MI05.2023
Associate of Applied Science - Marketing
Bay De Noc Community College
Escanaba, MI12.2022
Skills
- Social Media Marketing and Management
- Google Workspace and Microsoft Office
- Brand Management
- Critical Thinking
- Customer Service
- Team Collaboration
Timeline
Brand Administrator
IBeAuthentic
05.2022 - 01.2023
Digital Communications Coordinator
IBeAuthentic
01.2022 - Current
Study Group Facilitator
Bay de Noc Community College
08.2021 - 05.2022
Shift Supervisor
Starbucks Coffee Company
01.2019 - 01.2021
Certificate - E-Marketing
Lake Superior State University
Certificate - Entrepreneurial Small Business
Bay De Noc Community College
Associate of Applied Science - Marketing
Bay De Noc Community College
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