Kenadrea Williams
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Mail Carrier
United States Post Office
06.2018 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Payroll/Benefits Specialist
Alight Solutions, AON Hewitt
01.2013 - 06.2018
- Collaborated with HR team for seamless onboarding, ensuring accurate benefits enrollment and smooth transition for new employees.
- Reduced manual data entry errors with the implementation of automated payroll systems.
- Safeguarded confidential employee information by adhering to strict data privacy policies and procedures.
- Maintained up-to-date knowledge of federal, state, and local tax laws to ensure accurate payroll deductions.
- Supported annual open enrollment process, providing employees with clear information about benefit options and changes.
- Help create and optimize salary structures and bonus programs.
- Researched and analyzed wage, salary and other industry trends.
Sales Associate
Best Buy Mobile/ Magnolia Design Center
09.2009 - 01.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree - Frieght Broker
University of Houston
Houston, TX09.2024
Skills
- Safety awareness
- Parcel delivery
- Weather Tolerance
- Package handling
- Vehicle loading
- Payroll Processing
- New hire processing
- Time sheet review
- Payroll Administration
- Kronos Workforce Payroll
- Vacation and Leave Tracking
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Mail Carrier
United States Post Office
06.2018 - Current
Payroll/Benefits Specialist
Alight Solutions, AON Hewitt
01.2013 - 06.2018
Sales Associate
Best Buy Mobile/ Magnolia Design Center
09.2009 - 01.2013
No Degree - Frieght Broker
University of Houston
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