Kenady Haarsma

• Assisted in the fitting and adjustment of eyewear, ensuring optimal comfort and functionality for patients.
• Educated patients on proper eyewear care and usage to promote satisfaction and product longevity.
• Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
• Managed inventory levels, ensuring adequate stock of frames, lenses, and optical accessories for timely service delivery.
• Got hands-on experience using an OCT machine and a Visual Field Test machine
• Maintained a clean and organized workspace, ensuring a welcoming environment for all customers.
• Handled administrative tasks such as appointment scheduling and updating patient records accurately to streamline office operations.
• Performed accurate eye measurements for proper lens fitting and frame adjustments, resulting in client comfort and improved vision.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

• Executed inventory management procedures, ensuring accurate stock levels and product availability.
• Trained junior stylists on product knowledge, styling techniques, and customer engagement practices.
• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
• Supporting reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Opening and closing the store alone.
• Assisted with insurance direct billing and questions; eligibility, prior authorizations of glasses and exams.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive (Auto refractor and DRS Fundus Camera).

• As a Cashier, my duties were to:
• Collaborated with team members to enhance project outcomes.
• Managed opening and closing procedures for customer service desk, ensuring readiness for service
• Maintained cleanliness and organization of workspace

• As an online sales associate, my duties were to:
• Facilitated sales for both retail and online customers
• Coordinated incoming and outgoing shipments for timely delivery
• Developed skills in using Excel for data management

• As a Butcher/ meat department representative, my duties were to:
• Processed and prepared raw meat for display and sale
• Go through Company food safety training
• Handled heavy items to ensure efficient stocking and organization
• Worked independently during closing shifts to maintain store operations
• Disassembled machines for thorough deep cleaning to maintain hygiene standards

I have recently started at Camosun College for a Bachelors in Business Administration.

• Relevant Coursework: Intro to Management & Intro to Marketing