Kenaeda Blas
San Jose,CA
Summary
Dynamic and dedicated professional with diverse experience in customer service, healthcare, and safety management. Proven ability to build strong customer relationships, manage high-pressure environments, and provide exceptional service. Skilled in training, conflict resolution, and efficient multitasking. Experienced in medical assistance, including patient care and administrative tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Rookies Sports Bar and Lodge
San Jose
09.2023 - Current
- Provided warm greetings to both new and returning customers, fostering strong relationships that led to increased customer loyalty.
- Memorized over 50 menu items and rotating specials to provide personalized suggestions for customers.
- Ensured complete customer satisfaction by promptly and successfully resolving conflicts.
- Provided formal training to new team members on menu items, computer systems, company standards, and customer service expectations.
Barista
Starbucks
San Jose
06.2021 - Current
- Maintained high-standard customer service
- Memorized 50+ menu items and crafted high-quality beverages
- Managed cash flows ranging from $2,000 to $10,000 per shift while establishing authentic and positive customer relationships through efficient order fulfillment in a high-speed setting.
Medical Assistant Extern
Theodore J, Chu MD - Allergy and Asthma
San Jose
09.2023 - 11.2023
- Assisted patients in acquiring vital signs and obtained information about patients' medical histories, allergies, and concerns.
- Assisted in administering allergy shots to patients.
- Obtained authorizations for specific treatments/services from insurance providers.
- Assisted with medical coding, billing, and collections.
- Efficiently managed patient scheduling for both new and returning patients.
- Answered phones promptly and professionally while providing excellent customer service.
- Entered data into electronic medical records systems with accuracy and efficiency.
- Managed and organized patient records, documenting care details, medical conditions, progression rates, and identified issues.
Lifeguard
California's Great America
Santa Clara
06.2019 - 09.2019
- Maintained constant surveillance of all individuals in the water zone of responsibility at all times.
- Managed and provided prompt assistance to large groups of individuals, addressing inquiries and resolving complaints.
- Recognized emergency situations and responded immediately.
- Monitored behaviors to ensure compliance with safety regulations and promptly reported any violations or suspicious activity to management.
- Cautioned swimmers regarding unsafe practices and safety hazards.
Education
Some College (No Degree) - Nursing Prerequisites
San Jose City College
San Jose, CA01-2025
Skills
- Customer service
- Time management
- Committed
- Interpersonal communication
- Attention to detail
- Organization
Certification
- CPR and BSL Certification
- Medical Professionalism Certification
Languages
English
Professional
Timeline
Server
Rookies Sports Bar and Lodge
09.2023 - Current
Medical Assistant Extern
Theodore J, Chu MD - Allergy and Asthma
09.2023 - 11.2023
Barista
Starbucks
06.2021 - Current
Lifeguard
California's Great America
06.2019 - 09.2019
Some College (No Degree) - Nursing Prerequisites
San Jose City College
- CPR and BSL Certification
- Medical Professionalism Certification
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