Kenai Hebert
Winchester,VA
Summary
Diligent and detail-oriented office assistant with 3 years of experience in administrative roles and a passion for service. Proficient in filing, reception, and customer service. Thrives in fast-paced environments, with experience in managing multiple tasks in high stress situations, providing exceptional service to clients. Strong organizational and communication skills. Dedication to animal care and research, with a strong background in environmental science.
Overview
7
7
years of professional experience
Work History
Pet Sitter/Dog Walker
Hernandez Family
01.2018 - Current
- Provided ongoing pet sitting/dog walking services and performed various tasks associated with the appropriate care
- Attentive to unique pet needs
- Exercised dogs outdoors in most weather conditions
- Trusted to have access to personal property without incident
- Experienced in observing pets with illnesses closely determining whether or not medication is needed, administering the medication if so
Member Service Representative II
Tential
06.2024 - 11.2024
- Assisted members with service needs related to their accounts within a 24/7 high volume, scheduled-driven and structured contact center
- Ability to handle 50 - 100 calls per day while maintaining a high level of accuracy in processing transactions
- Provided superior customer service to members, addressing inquiries and resolving issues in a timely and professional manner
- Educated members on online banking platforms and assisted with setting up accounts for digital access
- Participated in training programs to stay updated on product knowledge and industry regulations
- Maintained accurate member records and updated information as needed
- Assisted members with account transactions, including deposits, withdrawals, and transfers
- Resolved member conflicts effectively by actively listening, empathizing, and finding appropriate solutions
- Contributed to a positive work environment through a strong sense professionalism and team work
Babysitter
Frier Family
01.2020 - 12.2023
- Provided ongoing care for a now 5-year-old girl during weekends, Summer, Spring, and Winter breaks
- Created innovative learning games that helped improve 4-year-old's speech impediment and vocabulary
- Idea-ted numerous arts and crafts projects and learning activities
- Prepared lunches and snacks, paying extra attention to the nutritional values of food, turning around the child's previous dislike for certain vegetables
Office Assistant
L O'Connor Consulting
01.2021 - 12.2022
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Researched topics and summarized articles
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
HS DIPLOMA - Environmental Science Seal of Excellence
James Wood HS
01.2022
Skills
- Communication skills
- Empathy
- Organizational skills
- Office experience
- Positive attitude
- Data entry
- Front desk
- Cash handling
- Administrative experience
- Clerical Experience
- Cash management
- Banking
- Call center
- Customer service
- Customer support
- Conflict management
- De-escalation
- Financial concepts
- Financial services
- Hospitality
- Time management
- Problem solving
- Adaptability and dependability
- Efficiency
Assessments
- Retail customer service, Proficient, 05/01/24
- Attention to detail, Proficient, 05/01/24
- Work style: Reliability, Proficient, 05/01/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Member Service Representative II
Tential
06.2024 - 11.2024
Office Assistant
L O'Connor Consulting
01.2021 - 12.2022
Babysitter
Frier Family
01.2020 - 12.2023
Pet Sitter/Dog Walker
Hernandez Family
01.2018 - Current
HS DIPLOMA - Environmental Science Seal of Excellence
James Wood HS
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