Ken Jensen

abc

• Executed troubleshooting and server support in both in-person and remote situations.
• Performed scheduled service work, installations, testing and repairs.
• Provided secondary training to personnel struggling with technological tools and systems.
• Provided technical support in both on-site and telephone consultations.

• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
• Created service level agreement for IT operational functions and help desk operations.
• Met architecture compatibility and guidelines through effective troubleshooting.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Devised processes to boost long-term business success and increase profit levels.

• Analyzed, evaluated and developed new web and database applications.
• Completed analysis, design, and testing phases of software development life cycle.
• Troubleshot and resolved performance issues for databases and software.
• Researched and integrated design strategies, product specifications, development schedules and user expectations into product capabilities.
• Participated in highly complex projects with customers, managers and end-users.
• Monitored database performance to keep workflows running smoothly.
• Resolved hardware and software compatibility and interface design issues.
• Kept leadership up-to-date on current issues and proposed recommendations.
• Designed, developed, modified and debugged programs.
• Maintained existing applications and designed and delivered new applications.
• Worked closely with clients to establish specifications and system designs.