Kenan Ali
Summary
Energetic and polite hospitality professional with strong experience as a kithcen assistant, bar assistant, waiter and head waiter. Known for delivering expetional guest service with a positive attitude and attention to detail. Skilled in creating welcoming atmosphere, working efficiently under pressure, and maintaining high standarts in both food and beverage service. A team player with excellent communication skills and a passion for providing memorable guest experiences.
Overview
7
7
years of professional experience
Work History
Head Waiter
Vivas Bar
05.2024 - Current
- Supervised and coordinated bar service staff to ensure smooth operations.
- Assigned duties to bar waiters and supported them during peak hours.
- Welcomed and seated bar guests, ensuring a high standard of service.
- Oversaw the accuracy and timely delivery of beverage and snack orders.
- Trained new staff on bar service procedures and product knowledge.
- Resolved guest complaints and handled special requests professionally.
Bar Waiter
Vivas Bar
07.2023 - 04.2024
- Took beverage and cocktail orders from guests and servers.
- Served drinks promptly and ensured correct presentation.
- Provided recommendations on wines, beers, and cocktails.
- Collected empty glasses and maintained a tidy bar service area.
- Processed drink payments and maintained accurate tabs.
- Ensured compliance with alcohol service and safety regulations.
Restaurant Waiter
Bajzovi Dvori
10.2022 - 04.2023
- Welcomed guests, presented menus, and answered questions about dishes and drinks.
- Took and accurately recorded food and beverage orders.
- Served meals and drinks promptly and professionally.
- Checked guest satisfaction and addressed requests during service.
- Processed payments and issued receipts.
- Maintained table settings and ensured a clean, tidy dining area.
Resturant Head Waiter
Le Petit Bistro Lihnidos
06.2020 - 09.2022
- Cleared and reset tables quickly to maintain smooth guest turnover.
- Collected and polished glassware, cutlery, and bar utensils.
- Assisted bartenders by restocking beverages, garnishes, ice, and glassware.
- Maintained cleanliness and organization of both bar and dining areas.
- Removed used plates, glasses, and trash from guest areas promptly.
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Managed food resources, memorized orders, and coordinated customer service.
- Inspected dishes and utensils for cleanliness.
Restaurant Waiter
Le Petit Bistro Lihnidps
01.2020 - 06.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Restaurant Busser
Le Petit Bistro Lihnidos
07.2019 - 01.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Busser-Bar Assistant
Hotel Gattopardo
03.2019 - 05.2019
- Cleared and reset tables quickly to maintain smooth guest turnover.
- Collected and polished glassware, cutlery, and bar utensils.
- Assisted bartenders by restocking beverages, garnishes, ice, and glassware.
- Maintained cleanliness and organization of both bar and dining areas.
- Removed used plates, glasses, and trash from guest areas promptly.
Bar Assistant
Hotel Nova Riviera
10.2018 - 02.2019
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
- Utilized strong multitasking abilities to balance multiple orders while maintaining excellent customer service standards.
- Assisted in creating seasonal cocktail menus that showcased innovative recipes while highlighting available ingredients.
- Increased overall efficiency by maintaining accurate records of daily transactions using POS systems.
Kitchen Assistant
Hotel Park
04.2018 - 08.2018
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
Education
High School Diploma -
RCSO Vanco Pitoseski
Ohrid, North Macedonia05-2020
Skills
- Guest relations management
- Menu presentation
- Menu memorization
- High volume dining
- Guest service
- Food Safety and sanitation standards
- Cash handling
- Team managment
- Budgeting and forecasting
Hobbies
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Hiking and outdoor activities
- Photography
- Cooking and experimenting with recipes
- Coffee brewing and mixology
Languages
Macedonian
Native language
English
Proficient
C2
Turkish
Proficient
C2
Albanian
Proficient
C2
Croatian
Proficient
C2
Timeline
Head Waiter
Vivas Bar
05.2024 - Current
Bar Waiter
Vivas Bar
07.2023 - 04.2024
Restaurant Waiter
Bajzovi Dvori
10.2022 - 04.2023
Resturant Head Waiter
Le Petit Bistro Lihnidos
06.2020 - 09.2022
Restaurant Waiter
Le Petit Bistro Lihnidps
01.2020 - 06.2020
Restaurant Busser
Le Petit Bistro Lihnidos
07.2019 - 01.2020
Busser-Bar Assistant
Hotel Gattopardo
03.2019 - 05.2019
Bar Assistant
Hotel Nova Riviera
10.2018 - 02.2019
Kitchen Assistant
Hotel Park
04.2018 - 08.2018
High School Diploma -
RCSO Vanco Pitoseski
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