Kenan Grigsby
Washington,DC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Inspector
ProHome
02.2017 - Current
- Inspect Houses, Apartments and Condos in the DC, Maryland, and Northern Virginia area before final approval of occupancy
- Conduct the initial inspections of units and generate the Punch Lists on the developer’s behalf for Apartments and Condos
- Test tub, shower, washer and dryer.
- Inspect floors and drywall paint
- Check all appliances to confirm they are working properly and not defective.
- For Houses same inspections inside but add Roof and outside front , rear, and left and right side of house
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
Intake Specialist
Department of Permitting Services
05.2015 - 12.2016
- Assist the public in completing applications and other required forms with effective customer service and communication skills
- Receive and review applications for Residential building construction, Commercial building construction, Fire Alarms, Fire Protection Systems, Mechanical, Electrical, Signs, and Vendors License
- Experience working independently on multiple and varied administrative tasks
- Manage multiple tasks in a high-volume client environment
- Assess scope of project and relevant permit requirements
- Experience in maintaining effective working relationships among peers, clients, developers, engineers, architects, contractors, the public and other agencies
- Support building construction section with assigning customers to the appropriate department utilizing an internal customer service management software
- Experience encompassing administrative processes of the County Government, such as policies, rules, regulations and procedures governing the initiation, preparation and processing of administrative actions
- Accept construction plans and other required documents for permit processing
- Verify Maryland Home Improvement Contractors’ License to ensure they are current and active
- Experience with computer databases and computer programs such as Hansen; maintaining system files
- Excellent knowledge and experience encompassing administrative processes of the County Government such as rules, policies, and regulations.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Psychiatric Technician
Adventist Behavioral Health
06.2013 - 10.2014
- Managed new client’s orientation on the facility and executed general nursing assistance
- Conducted and documented recreational and social therapy sessions, both group and individual
- Performed clerical and administrative assignments to support the mental health department, as needed.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
Manager
Penske Truck Rental
04.2011 - 06.2014
- Provided customer service regarding car rental services and related products
- Hired, trained and monitored personnel to guarantee that sales goals were met or exceeded
- Ensured completion of all necessary documentation involving consumer requests and reservations.
Education
Bachelor of Arts, Business Administration -
Strayer University
Washington, DC01.2010
Skills
- Billing and Scheduling
- Electronic Healthcare Records
- Individual and Group Counseling
- Insurance Verification and Payment
- Medical Database Research
- Goal Setting and Progress Monitoring
- Care Coordination
- QuickBooks
- Risk Screening
- Microsoft Office
- Social Media Savvy
- Hansen
- Quality Control
- Visual inspections
- Inspection Reporting
- Training and mentoring
Referencesavailable
Yes
Timeline
Inspector
ProHome
02.2017 - Current
Intake Specialist
Department of Permitting Services
05.2015 - 12.2016
Psychiatric Technician
Adventist Behavioral Health
06.2013 - 10.2014
Manager
Penske Truck Rental
04.2011 - 06.2014
Bachelor of Arts, Business Administration -
Strayer University
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