Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenan Littlejohn

Reno

Summary

Dynamic business owner with a proven track record at Maple & Co. Boutique, excelling in customer relations and strategic planning. Enhanced profitability through effective negotiation and business development, while fostering a high-performing team. Skilled in operations management, achieving a 45% increase in workflow productivity through innovative process improvements.

Overview

8
8
years of professional experience

Work History

Business Owner

Maple & Co. Boutique
08.2023 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
  • Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.
  • Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.

Aircraft Mechanic/Program Manager

Nevada Air National Guard
01.2019 - Current
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Obtained fuel and oil samples to check for contamination.
  • Reduced downtime for aircraft by efficiently completing scheduled maintenance tasks within allotted timeframes.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
  • Implemented effective tools organization strategies within the workspace, promoting a clean working environment conducive to high productivity levels.
  • Maintained all aircraft in accordance with organizational maintenance requirements.
  • Continuously updated technical knowledge base by attending industry conferences, workshops, and training sessions.
  • Collaborated with team members on complex repairs, ensuring successful completion of projects and minimizing delays in aircraft availability.
  • Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
  • Increased aircraft reliability by performing thorough inspections, diagnosing issues, and repairing or replacing necessary components.
  • Completed preventive and reparative maintenance on aircraft electronics and computer systems.
  • Optimized inventory management by accurately tracking parts usage and proactively ordering replacements when needed.
  • Ensured accurate recordkeeping of all maintenance activities, facilitating smooth audits and regulatory compliance checks.
  • Developed strong working relationships with pilots and flight crews, fostering open communication channels to address any concerns or questions about aircraft performance.
  • Enhanced troubleshooting skills through continuous learning and professional development, staying up-to-date with industry advancements and best practices.
  • Enhanced communication between maintenance and flight crews, improving coordination and minimizing turnaround times.
  • Implemented comprehensive maintenance schedule, significantly reducing unexpected repairs and optimizing resource use.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Present strong leadership skills in a higher management role
  • Strengths highlighted in communications, leadership and team building.
  • Enhanced workflow productivity by 45% through a new way to integrate technical data.
  • Developed a process to ensure airmen feedback to build stronger relationships during training practices which raised productivity by 15%.
  • Great practice in cross-sectional internal relationships to enhance production flow and a robust training program.

Maintenance Support Liaison

Nevada Air National Guard
11.2017 - 01.2019
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Supported organizational growth through active participation in networking events, conferences, and professional associations.
  • Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
  • Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Observed packing operations to verify conformance to specifications.
  • Conducted regular reviews of operations and identified areas for improvement.

Product Specialist

Dolan Lexus
06.2017 - 08.2018
  • Assisted with demonstrations for Product or Service to showcase functionality.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Trained and provided coaching to Number junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Researched product's technical specifications and accurately communicated information.
  • Collaborated with cross-functional teams to streamline product development processes.
  • Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
  • Improved product features based on customer feedback, leading to notable increase in user engagement.
  • Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
  • Analyzed sales data to identify trends and opportunities for product improvement and innovation.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.

Education

Bachelor - Business Administration

Southern New Hampshire University
Hooksett, NH
03.2025

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Relationship building
  • Business planning
  • Employee training
  • Team collaboration and leadership
  • Performance improvement
  • Project management
  • Business development
  • Business administration
  • Strategic Decision-making
  • Operations management
  • Negotiation and persuasion
  • Strategic planning
  • Public speaking
  • Negotiation
  • Coaching and mentoring

Timeline

Business Owner

Maple & Co. Boutique
08.2023 - Current

Aircraft Mechanic/Program Manager

Nevada Air National Guard
01.2019 - Current

Maintenance Support Liaison

Nevada Air National Guard
11.2017 - 01.2019

Product Specialist

Dolan Lexus
06.2017 - 08.2018

Bachelor - Business Administration

Southern New Hampshire University

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Kenan Littlejohn