Kenan Walters
Lumberton,NC
Summary
Seasoned Gymnastics Director with a proven track record at Emerge Gymnastics, enhancing team performance and fostering inclusive environments. Expert in staff training and conflict resolution, I've significantly improved customer satisfaction and streamlined operations. Skilled in Google Docs and Word, my leadership has consistently led to higher achievements and operational efficiency.
Overview
20
20
years of professional experience
Work History
Gymnastics Recreational Director
Emerge Gymnastics
08.2023 - Current
- Fostered a welcoming environment.
- Worked in Customer Service- making and returning phone calls, greeting people taking and processing payments.
- Created classes and camps.
- Taught classes and managed the gym.
- Participated in training and development programs.
- Streamlined registration processes through implementation of user-friendly software systems.
- Implemented staff development plans to enhance skills related to customer service, conflict resolution, and time management.
- Ran social media sites for Emerge Gymnastics.
- Proficient in Google docs and Word.
Gymnastics Competition Team Coach Assistant
Emerge Gymnastics
03.2021 - 07.2022
- Strengthened communication between the Competition team and the recreational gymnastics side by facilitating cross-functional meetings to align objectives and streamline workflows.
- Held special events to promote camaraderie among teammates, families, and community members.
- Evaluated individual's skills, and strengths, and assigned team levels.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Prepared athletes for competitions.
- Communicated with parents.
- Proficient in word and Google docs.
Competition Gymnastics Team Head Coach
Emerge Gymnastics
06.2019 - 08.2019
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices to increase competitive attitude and skills.
- Maintained strong relationships with athletes and parents for program support and success.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Improved team performance by implementing effective training programs and strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Proficient in Google docs and Word.
Owner/Operator and Head Coach
Lumberton Gymnastics Academy
07.2004 - 05.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Prepared gymnasts for competitions.
- Proficient in Google Doc and Word.
- Processed and ran payments, as well as, ran the books.
Education
No Degree - Elementary Education
UNCP
Pembroke, NCSkills
- Youth engagement
- Inclusive Practices
- Multicultural Sensitivity
- Group Coordination
- Special Event Planning, such as birthday parties and camps
- Schedule Management
- Staff Scheduling
- Program Improvement
- Team Leadership
- Team building
- Coaching and Mentoring
- Staff Training
- Conflict Resolution
Accomplishments
National Gymnastics Association Coach of the year 2022.
Timeline
Gymnastics Recreational Director
Emerge Gymnastics
08.2023 - Current
Gymnastics Competition Team Coach Assistant
Emerge Gymnastics
03.2021 - 07.2022
Competition Gymnastics Team Head Coach
Emerge Gymnastics
06.2019 - 08.2019
Owner/Operator and Head Coach
Lumberton Gymnastics Academy
07.2004 - 05.2019
No Degree - Elementary Education
UNCP
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