Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenana Mack

Customer Service Representative
Brooklyn

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

IRS
08.2022 - 08.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for documents, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Direct Support Professional

Merakey Behavioral Health
02.2019 - 09.2022
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Education

High School Diploma -

Rowan University
Glassboro, NJ

Skills

Customer service

Problem-solving

Adaptability and flexibility

Data entry

Timeline

Customer Service Representative

IRS
08.2022 - 08.2025

Direct Support Professional

Merakey Behavioral Health
02.2019 - 09.2022

High School Diploma -

Rowan University

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Kenana MackCustomer Service Representative