Kenard Tucker Jr.
Summary
Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Epic LLC
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve residence concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residence.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive residence relations by addressing problems head-on and implementing successful corrective actions.
- Recruited and trained employees also implementing mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Concierge
Epic LLC
10.2023 - 01.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Managed check-in and check-out procedures for guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
Security Officer
Guardian Security Services Inc.
01.2021 - 10.2023
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Warehouse Forklift Operator
Amazon
05.2018 - 01.2021
- Unloaded and stacked materials by raising and lowering lifting devices.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Education
GED -
City Colleges of Chicago
Chicago, IL06-2022
Skills
- Recruiting and interviewing
- Policy enforcement
- Customer relations
- Performance reviewing
- Collaborative team development
- Negotiation
- Consulting
- Customer rapport
- Strategic planning
- Team leadership
- Ability to adjust to varying circumstances
- Analytical problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Successfully completed two-week security training program.
- Trained 2 new employees on proper forklift operation and safety.
- Resolved product issue through consumer testing.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Languages
English
Full Professional
Timeline
Assistant Manager
Epic LLC
01.2024 - Current
Concierge
Epic LLC
10.2023 - 01.2024
Security Officer
Guardian Security Services Inc.
01.2021 - 10.2023
Warehouse Forklift Operator
Amazon
05.2018 - 01.2021
GED -
City Colleges of Chicago
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