Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

KENAYA PHILLIPS

Stockton,CA

Summary

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Overview

8
8
years of professional experience

Work History

Security Guard

Will Gundao
10.2021 - 09.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Delivery Driver

DoorDash
12.2017 - 05.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Planned optimal routes based on GPS software and knowledge of local traffic patterns.
  • Maintained contact with dispatching team and management for open communication about delays or other delivery issues.

Avon Representitive

Self Employed Services
04.2015 - 12.2016
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Understood each target customer's business model, mapped out organization and identified unique technology needs.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
  • Set up appointments with potential and current customers to promote new products and services.
  • Exceeded established sales goals and increased client retention.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Education

General Studies

Adult Education Center Of Palm Beach
Stockton, CA

Skills

  • Staff Management
  • Criminal Investigations
  • Emergency Response
  • File and Records Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Security Guard

Will Gundao
10.2021 - 09.2023

Delivery Driver

DoorDash
12.2017 - 05.2019

Avon Representitive

Self Employed Services
04.2015 - 12.2016

General Studies

Adult Education Center Of Palm Beach

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KENAYA PHILLIPS