Vanesa Villanueva
Mahopac,NY
Summary
Dedicated team player with a strong commitment to understanding and excelling in assigned roles. Committed to contributing efficiently to the team's success by leveraging acquired skills and continuously learning. Seeking an opportunity to make a valuable impact on the job and contribute to the overall growth of the organization.
Overview
7
7
years of professional experience
Work History
Patient Access Sr. Admitting Clerk
Westchester Medical Center
12.2018 - Current
- Trained in multiple departments within patient access
- Knowledgeable in OPD Clinic, Lab, Radiology, Infusion, and Emergency department
- Train new and existing employees, ensuring smooth onboarding
- Interact with patients and their families to obtain registration information and demographics
- Verify the patient's insurance, collect co-pays when needed, and verify that the insurance card is valid
- Ensure registration forms are properly signed
- Answer phones and schedule appointments
- Handel reports, including the Self-pay report and pre-register patients a day prior to appointments to ensure insurance is accepted in the Outpatient Department
- Receive and review referrals, working together with the Out-Patient Nurse Practitioner, to schedule first-time OB appointments
- Interpreted for Spanish-speaking patients and advocated for patient rights by promoting good communication among the healthcare team
Medical Receptionist
Physical Medicine and Rehabilitation
02.2018 - 12.2018
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Excellent communication skills, both verbal and written.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
- Make/Confirm future appointments
- Verify insurances, collect copays
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
Associate’s Degree -
Westchester Community College
Valhalla, NY12.2021
Medical Assistant -
Sanford Brown Institute
New York, NY03.2013
Skills
- Bilingual Communication
- Adaptable Learning Ability
- Efficient Multitasking
- Technical Proficiency
- Effective Team Collaboration
- Self-Motivated Contributor
- Reliable Time Management
- HIPAA Compliance
- Healthcare Industry Knowledge
- Patient Registration
- Collaboration and Teamwork
- Computer Proficiency
Timeline
Patient Access Sr. Admitting Clerk
Westchester Medical Center
12.2018 - Current
Medical Receptionist
Physical Medicine and Rehabilitation
02.2018 - 12.2018
Medical Assistant -
Sanford Brown Institute
Associate’s Degree -
Westchester Community College
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