Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Kenbreenae Hurst

Griffin,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Crate Sorter

IFCO Systems US, LLC
05.2022 - 02.2024
  • Used hand-held scanners to sort items into specific categories.
  • Worked collaboratively with colleagues in a fast-paced environment to meet tight deadlines for sorting.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Followed company policies and procedures to produce consistent work results.

Work from Home Customer Service Representative

Sitel Group
01.2020 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Assembler

Academy Sports + Outdoors Warehouse
08.2020 - 02.2021
  • Created packing labels
  • Sorting and Packaging
  • Operated assembly equipment to determine required units
  • Assembled soldered products

Assembler

Trane Air Conditioning
04.2019 - 07.2020
  • Assembled entire parts
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Increased production efficiency by assembling components quickly and accurately.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.

Customer Service Representative

Papa John's
08.2017 - 07.2018
  • Took customers orders
  • Gave receipts
  • Carryout orders
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Johnson County High School
Wrightsville, GA
05.2018

Skills

  • Warehouse Experience

  • Assembly

  • Packaging

  • Shipping & Receiving

  • Typing

  • Customer support

  • Operating systems

  • Microsoft Windows

  • Sales

  • Customer service

  • Phone etiquette

  • Data entry

Assessments

  • Basic computer skills, Proficient, 11/01/23
  • Retail customer service, Proficient, 07/01/23
  • Customer focus & orientation, Proficient, 07/01/23
  • Work style: Reliability, Proficient, 02/01/23
  • Scheduling, Proficient, 10/01/23
  • Attention to detail, Proficient, 07/01/23

Timeline

Crate Sorter

IFCO Systems US, LLC
05.2022 - 02.2024

Assembler

Academy Sports + Outdoors Warehouse
08.2020 - 02.2021

Work from Home Customer Service Representative

Sitel Group
01.2020 - 04.2022

Assembler

Trane Air Conditioning
04.2019 - 07.2020

Customer Service Representative

Papa John's
08.2017 - 07.2018

High School Diploma -

Johnson County High School

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Kenbreenae Hurst