Ken Brian Vélez Bonilla
Orlando
Summary
Computer Engineer with strong programming skills and a keen eye for detail. Proven ability to deliver innovative solutions and enhance project outcomes. Committed to continuous professional growth and contributing to team success.
Overview
6
6
years of professional experience
Work History
Support Engineer
onePOS - i3 Verticals - Payroc
Orlando
03.2024 - Current
- Resolved technical and network issues related to point-of-sale software for clients.
- Constructed and modified databases within point-of-sale software tailored to client needs.
- Developed comprehensive knowledge bases for internal and external processes.
- Presented innovative ideas and solutions to leadership regarding procedures and role definitions.
- Executed tasks efficiently through Zoho ticketing system.
Customer Support Bilingual Reservations
JetBlue Airways
Orlando
10.2021 - 02.2024
- Delivered outstanding customer service by overseeing reservations and account management.
- Participated in the Interline Peer Review workshop, providing valuable insights for process improvement.
- Handled inquiries effectively, fostering positive customer experiences promptly.
Busser / Host
Rainforest Cafe Disney Springs
Orlando
02.2020 - 10.2021
- Delivered exceptional customer service by promptly addressing guest needs.
- Organized and cleaned dining areas to enhance the overall guest experience.
- Managed reservations and set up dining areas for special events and high-volume service periods.
Delivery
Pizza Hut
Mayagüez
04.2019 - 01.2020
- Provided excellent service, and delivered food on time to customers.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Computer Engineering
Polytechnic University of Puerto Rico Orlando Campus
Orlando, Puerto Rico07.2023
Skills
- C
- C#
- Python
- Java
- SQL
- HTML
- PowerShell
- Zoho
- Technical support
- Database management
- Network troubleshooting
- Detail oriented
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Problem solving
- Organized
- Multitasking
- Creative
- Teamwork
- Troubleshooting
- Critical Thinking
- Photoshop
- Blender
- Visual arts (digital and traditional)
Affiliations
2016 - 2019, Computer Society organization within IEEE (Institute of Electrical and Electronics Engineers)
Accomplishments
Received a Customer Guru Award certificate for outstanding dedication to creating epic customer experiences.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Support Engineer
onePOS - i3 Verticals - Payroc
03.2024 - Current
Customer Support Bilingual Reservations
JetBlue Airways
10.2021 - 02.2024
Busser / Host
Rainforest Cafe Disney Springs
02.2020 - 10.2021
Delivery
Pizza Hut
04.2019 - 01.2020
Bachelor of Science - Computer Engineering
Polytechnic University of Puerto Rico Orlando Campus
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