Kendarrius Burgess
Saraland,AL
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Preservice Leadership
USA Health HCA Providence Hospital
Mobile, Alabama
01.2025 - Current
- Managed incoming correspondence related to authorization approvals and denials.
- Verified patient coverage and policy limitations through online eligibility systems for Medicare, Medicaid, and third-party payers.
- Followed up on pending prior authorization requests to ensure timely processing.
- Provided customer service support to patients and healthcare providers regarding prior authorization and insurance coverage.
- Maintained confidential patient documentation in compliance with HIPAA regulations.
- Proofread documents to ensure accuracy and completeness of all paperwork.
- Documented all interactions meticulously in electronic health record systems.
- Collaborated with clinical staff to uphold adherence to medical guidelines.
Pest Control Office Management
Prime Pest Control
Huntsville, US
07.2023 - 12.2024
- Directed recruitment and training initiatives to enhance productivity and revenue potential.
- Increased employee retention by fostering a positive work environment.
- Administered daily operations to ensure adherence to policies among staff.
- Cultivated strong customer relationships to drive business development opportunities.
Education Specialist
Huntsville Hospital Health System
Huntsville, US
09.2020 - 06.2023
- Managed vendor relationships and negotiated contracts for office services to enhance operational efficiency.
- Coordinated development of educational materials, training manuals, newsletters, and brochures to support program objectives.
- Facilitated new hire orientation while performing administrative tasks, including filing and data entry.
- Prepared reports, presentations, and documents as required to ensure effective communication.
Operations Manager
Blake Freeman
Huntsville, US
03.2018 - 08.2020
- Spearheaded inventory control and shipping department activities to manage operational costs effectively.
- Administered financial processes, overseeing accounts payable/accounts receivable and accounting office management.
- Developed training programs to enhance staff operational skills and knowledge.
- Delivered packages across designated routes efficiently using company vehicle.
- Maintained accurate delivery logs and documentation for all shipments.
- Communicated with clients regarding delivery statuses and schedules to ensure satisfaction.
- Inspected vehicles regularly to uphold compliance with safety standards.
- Assisted in training new couriers on safety protocols and route navigation procedures.
Education
Bachelor of Computer Information Systems - Generative AI
University of South Alabama
Mobile, AL01-2028
Skills
- App/Website Development
- Microsoft Office Agents
- Search Engine Optimization (SEO)
- Evicore
- RadMD
- Carelon
- GEHA
- Computer Literacy
- eCareNEXT
- CernerWorks
- Availity
- Cohere
- Palmetto GBA eServices
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Preservice Leadership
USA Health HCA Providence Hospital
01.2025 - Current
Pest Control Office Management
Prime Pest Control
07.2023 - 12.2024
Education Specialist
Huntsville Hospital Health System
09.2020 - 06.2023
Operations Manager
Blake Freeman
03.2018 - 08.2020
Bachelor of Computer Information Systems - Generative AI
University of South Alabama