Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kencia Petithomme

Houston,TX

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Shopper

Instacart
Houston, Texas
06.2022 - Current
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Processed payments for purchased items using cash registers or other payment systems.
  • Researched new products and brands to offer customers the most up-to-date selection.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Inspected returned merchandise for damage or defects before placing it back on display.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.

Professional Sales Representative

Xfinity Comcast
Katy, TX
08.2019 - 06.2022
  • Developed and implemented sales strategies to increase market share.
  • Demonstrated product features and benefits to potential customers.
  • Conducted market research to identify customer needs and preferences.
  • Generated leads through cold calling, networking, and referrals.
  • Negotiated contracts with clients to maximize profits.
  • Maintained a database of existing customers for future marketing efforts.
  • Analyzed competitor data to determine pricing strategy and competitive advantages.
  • Resolved customer inquiries in a timely manner while providing excellent service.

Cashier Specialist

HEB Grocery Store
Houston, Texas
08.2013 - 07.2019
  • Conducted price checks for items requested by customers using the POS system.
  • Performed opening and closing duties such as counting money in the register drawer.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges.
  • Suggested additional items or services based on customer needs while upselling products.
  • Greeted customers and provided friendly customer service.
  • Verified the accuracy of cash register operations before, during and after each shift.
  • Accepted payments from customers in cash, check or credit and debit card form.

Bookkeeper

SunHut Inc
Key West, FL
01.2012 - 06.2012
  • Maintained and reconciled general ledger accounts.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Processed accounts payable and receivable transactions.
  • Assisted with the preparation of budgets and forecasts.
  • Generated invoices for clients and tracked payments received from customers.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Assessed customer creditworthiness by reviewing financial statements, trade references.
  • Performed account analysis as required by management.

Education

High School Diploma -

Mayde Creek High School
05.2015

Some College (No Degree) - Business Management

Harvard of Xfinity

Skills

  • Customer Needs Assessment
  • Product Sales
  • Order Processing
  • Payment Processing
  • Retail Loss Prevention
  • Promotional Support
  • Upselling
  • Revenue Generation
  • Customer Service
  • Cash Register Operation
  • Problem-Solving
  • Reliable and Punctual
  • Sales Training
  • Exceptional Customer Service
  • Reading Comprehension Skills
  • Cash Handling
  • Multi-Tasking Strength
  • Microsoft
  • Invoice Processing
  • Budget Support
  • Accounts Receivable
  • Technical Support
  • Documentation and Reporting
  • Client Account Management

Certification

  • Sustainable Development Training - 2021

Timeline

Personal Shopper

Instacart
06.2022 - Current

Professional Sales Representative

Xfinity Comcast
08.2019 - 06.2022

Cashier Specialist

HEB Grocery Store
08.2013 - 07.2019

Bookkeeper

SunHut Inc
01.2012 - 06.2012

High School Diploma -

Mayde Creek High School

Some College (No Degree) - Business Management

Harvard of Xfinity

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Kencia Petithomme