Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kency Portillo

Morristown,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Tacoria
05.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Childcare Assistant Teacher

Rabbinical College Of America
09.2020 - 05.2021
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in classroom setting.
  • Established strong relationships with parents through regular communication, fostering trust and collaboration for their children's development.
  • Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.

Education

GED -

Newbridge Jobs Plus
Parsippany, NJ
06.2020

Skills

  • Customer/Client relations
  • Teamwork and Collaboration
  • Conflict Resolution
  • Professional Demeanor
  • Service-oriented mindset
  • Team Collaboration
  • Telephone Etiquette
  • Product and service knowledge
  • Listening Skills
  • Attention to Detail
  • Maintaining cleanliness
  • Dependability

Timeline

Assistant Manager

Tacoria
05.2021 - Current

Childcare Assistant Teacher

Rabbinical College Of America
09.2020 - 05.2021

GED -

Newbridge Jobs Plus

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Kency Portillo