Kenda Blakeney
Compton,CA
Summary
Accomplished Specialist Field Attendance Administrator at AT&T Mobility, adept in customer relations and expert problem-solving, significantly improved customer satisfaction rates. Spearheaded a comprehensive attendance program, enhancing employee growth and exceeding sales goals through effective quality assurance and team coaching. Demonstrates a strong track record of fostering client relationships and driving business success.
Overview
16
16
years of professional experience
Work History
Specialist Field Attendance Administrator
AT&T Mobility
08.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Educated workforce on FMLA, sick leave and attendance
Centralized Hiring Manager
AT&T Mobility
04.2014 - 08.2021
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Developed performance management systems that promoted employee growth and development.
Retail Store Manager
AT&T Mobility
11.2008 - 08.2014
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Effective Verbal and Written Communication Skills
Timeline
Specialist Field Attendance Administrator
AT&T Mobility
08.2021 - Current
Centralized Hiring Manager
AT&T Mobility
04.2014 - 08.2021
Retail Store Manager
AT&T Mobility
11.2008 - 08.2014
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