Kenda-Lee Gaynham

Partnering with forward-thinking leaders, teams and organisations globally to clarify and realise their individual and collective potential and purpose through:

• Leadership and Team Development - offering a range of practiced facilitation and learning and developmental tools, including individual and team experiential learning, coaching, and stretch opportunities, to help unlock individual and group potential and ignite moves to transformative action. Crafted engaging content for memorable learning experiences.
• Group and Team Facilitation - design, develop and deliver in-person, remote, and hybrid collaborative and transformative facilitated experiences, as well as partnering with third-party professional associates to bring specific content expertise where necessary, for example in the field of EDI.
• Organisational Development - a deep background and experience in OD and collaborative leadership development, an understanding of individual behaviour and team dynamics, and the skills of a dedicated partner to bring about systemic change.

Achievements:

• Consulted with cross-functional stakeholders (including at NHS, European Space Agency, and US-based Public sector organisations) to identify needs, co-create tailored development programmes, and deliver workshops reaching groups of up to 400 participants, improving team collaboration and organisational effectiveness.
• Partnered with external development and training providers to deliver specialist and advanced facilitation programmes, embedding diversity and inclusion into all aspects of workforce learning.
• Led facilitation of diversity, equity, and inclusion workshops, collaboratively partnering with co-facilitators and content experts to create safe, respectful group learning spaces in line with EDI best practice.
• Drove collaborative, cross-departmental projects to develop inclusive leadership and resilience training, supporting a culture of continuous learning and equity during periods of change.

• Member of the Talent Training and Organisational Development team, responsible for the design, development and delivery of engaging and impactful learning and development solutions across the organisation.
• Enabling staff at all levels in the organisation with knowledge, skills and capacity - that equipped them to fulfil their roles in the organisation. The remit was to provide support for Fund employees - as individuals, teams and as a whole - to achieve the organisation's mission of commitment to bringing real improvements to communities, and to the lives of people most in need.
• Involved in a diversity of projects to deliver operational and organisational change, learning and development solutions. Made extensive use of a blended and brain-friendly approaches to learning, including a combination of creative delivery solutions, digital technologies and coaching.
• Transitioned into this role having spent several months as a funding officer within the Fund so brought first hand experience of the funding environment to the L&D role.

Achievements:

• Led stakeholder consultations and organisational needs analyses, enabling the creation of targeted, high-impact interventions that addressed strategic skills gaps identified.
• Designed and delivered facilitated blended learning programmes (mixing virtual, live, and self-directed modules) for Fund staff, resulting in an increase in learner engagement and positive feedback from participants.
• Developed and evaluated organisational development initiatives, using feedback surveys, engagement and outcomes data, to refine L&D offerings to meet needs and support the Fund’s mission of continuous performance advancement, community improvement and inclusivity.

• Retained initially for 6 weeks by South West regional office to conduct project for Sales and Marketing division database update - project extended after successful completion of first phase.
• Research included moderation of data, initial contact assessment, data capture, production of spreadsheets and project reports.
• Facilitated stakeholder meetings, resulting in improved decision making.
• Negotiated contracts with vendors securing best deals for the company.

• Development, delivery and evaluation of personnel and management development programmes, bespoke training and coaching interventions to support the organisation’s strategic objectives.
• Consultation and liaison with senior society management to establish and monitor departmental training plans and budget expenditure.
• Fostering inter-departmental relationships, improving credibility and raising the profile of the learning & development function within the organisation.
• Collaborated closely with department heads for alignment of training objectives.
• Planning and implementation of new training and cross-departmental development projects.
• Demonstrated performance and benefits of training by compiling monthly and annual reports on training activities for distribution to senior management, directors and key project stakeholders.
• Liaison and partnership management with external training providers where required.
• Sourcing and purchase of training materials to update departmental resource library.

• Business support role including delivery of training programmes to Compass staff who operate contract catering, help desk, call centre and reception services at Goldman Sachs client sites across London City.

• Delivery of management and personal development skills & software applications training and support services as an independent consultant.
• Clients included commercial companies, blue-chip professional services, education and government institutions and charity organisations.
• Demonstrated ongoing adaptability, versatility and ability to provide client-oriented services by successfully delivering a diversity of learning and development solutions to a wide range of clients at all levels.
• Content and courseware development including assessment materials for courses in Business Computing, Business Presentations and Communication Skills, Helpdesk Management, Introduction to Marketing, Customer Care Skills, and Microsoft software applications courses.
• Delivery, mentoring, timetabling, setting, marking, and moderation of exams and results statistic compilation.
• Effectively administered courses and co-ordinated training events to satisfy high demand and quality service requirements and managed small teams of support staff.

• Conducted training in modules on full-time diplomas, as well as training in the part-time division on a variety of soft skills modules - equivalent of Further and Continuing Education program.
• Course Leader on the Helpdesk and Customer Relations Management and Business Presentation skills sections of these programs, including devising course outlines, developing material, setting assignments and examinations for use by the organisation on a national basis.
• Acted in an ongoing advisory and mentoring capacity to the college lecturers and administrators on these modules and moderated national examinations.
• Selected to set up the Computer and Business School division when a new branch of the organisation opened. This included interviewing and training of the administrators and lecturers.