Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendace Chappell

Tulsa

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Osage Casino and Hotel
07.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Security Finance

Assistant Store Manager
10.2023 - 05.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Support Specialist

AEP
05.2023 - 07.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Financial Analyst

GC Services
05.2022 - 03.2023
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.

Customer Service Representative

Addison Group
09.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Customer Service Representative

Advance America
08.2018 - 07.2020
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Certification - Medical Assistant

Community Care College
Tulsa, OK
10-2020

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Verbal and written communication
  • Payment processing

Timeline

Call Center Representative

Osage Casino and Hotel
07.2024 - Current

Security Finance

Assistant Store Manager
10.2023 - 05.2024

Customer Support Specialist

AEP
05.2023 - 07.2023

Financial Analyst

GC Services
05.2022 - 03.2023

Customer Service Representative

Addison Group
09.2021 - 05.2022

Customer Service Representative

Advance America
08.2018 - 07.2020

Certification - Medical Assistant

Community Care College

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