Summary
Overview
Work History
Education
Skills
Timeline
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Kendahl Cox

International Falls,MN

Summary

Dynamic professional with a proven track record in customer service excellence and complex problem-solving, honed across roles at Orton Oil and AmericInn Hotel and Suites. Expert in enhancing customer satisfaction and streamlining operations, demonstrating exceptional work ethic and integrity. Skilled in staff training and guest inquiries management, achieving significant improvements in service delivery and operational efficiency.

Overview

9
9
years of professional experience

Work History

Cashier

Orton Oil
12.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Fast Food Manager

McDonald's
03.2016 - 10.2020
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
  • Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Front Desk Receptionist

AmericInn Hotel & Suites
12.2020 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.

Housekeeping Room Attendant

Days Inn Hotel
07.2018 - 10.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Education

Trades, Child Development, Accounting, Culinary

Indus High School
Birchdale Mn
05.2020

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Customer service excellence
  • Product Knowledge
  • Complex Problem-Solving
  • Staff Training
  • Guest inquiries
  • Order Packaging

Timeline

Cashier

Orton Oil
12.2020 - Current

Front Desk Receptionist

AmericInn Hotel & Suites
12.2020 - 04.2024

Housekeeping Room Attendant

Days Inn Hotel
07.2018 - 10.2019

Fast Food Manager

McDonald's
03.2016 - 10.2020

Trades, Child Development, Accounting, Culinary

Indus High School

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Kendahl Cox