Kendahl Ferguson
New York,New York
Summary
Experienced coffee service professional delivering high-quality beverages and exceptional customer service. Thrives in fast-paced environments, collaborates with team members, and adapts to changing demands. Demonstrates expertise in espresso machine operation, preparation of various coffee drinks, and maintaining a clean and organized workspace. Known for reliability and a results-driven approach, ensuring customer satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Junior Barista
Hmg Hospitality
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
- Received consistent positive feedback from both customers and supervisors regarding excellent interpersonal skills, work ethic, and beverage quality.
- Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
Server, Bartender, Captain
Ultra Staffing
01.2010 - Current
- Creating and maintaining an environment that is affable, agreeable and functional for private parties as well as corporate events and functions
- Ensuring patron and clientele satisfaction
- Performing a range of tasks that include, but are not exclusive to, promotional work, hosting and serving, etc
Lead Barista
Frog's Crown
05.2010 - 09.2010
- Creating and maintaining an environment that is affable, agreeable and functional for private parties as well as corporate events
- Ensuring patron and clientele satisfaction
- Performing a range of tasks that include, but are not exclusive to, promotional work, hosting and serving, set construction etc
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
B.S. - General Biology
University of New Hampshire
Skills
- Excellent communicator, and great with people
- Excellent server/barista with strong work ethic
- Excellent teacher/trainer; patient and effective when working with a wide and diverse range of personalities
- Supervised multitude of people from different backgrounds as well as cultures
Certification
TIPS
FOOD HANDLERS
Timeline
Lead Barista
Frog's Crown
05.2010 - 09.2010
Server, Bartender, Captain
Ultra Staffing
01.2010 - Current
B.S. - General Biology
University of New Hampshire
Junior Barista
Hmg Hospitality
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