Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kendal Andrews

Thorndale,TX

Summary

Dynamic professional with a proven track record in comprehensive cleaning solutions and customer quality care, notably at TeleTech Holdings. Excelled in coordinating services and financial advising, enhancing operational efficiency and client satisfaction. Skilled in time management and bookkeeping, achieving significant improvements in service delivery and financial transactions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cleaning Services

Self-Employed
Thorndale, TX
01.2014 - Current
  • Oversaw the collaboration with outsourced specialists for specific cleaning services.
  • Upheld high sanitation standards through consistent coordination of facility cleaning.
  • Addressed service requests promptly from prospective clients.

Lead Retail Sales Associate

Dollar General Store
Thorndale, TX
10.2022 - 06.2024
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Trained and supervised sales associates on customer service standards and operational procedures.
  • Maintained records of daily transactions in order to track sales performance.

USAA Banking Representative

TeleTech Holdings
Hopkinsville, KY
10.2017 - 04.2021
  • Implemented audit procedures in alignment with regulatory policies.
  • Facilitated establishment of new checking, savings, and credit accounts.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.

Care Giver

Bluebonnet Homes
San Angelo, TX
04.2014 - 06.2017
  • Kept comprehensive records of client services performed.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.

Member Service Representative

Amplify Credit Union
Round Rock, TX
04.2012 - 01.2014
  • Rectified customer account issues through bill adjustments and refunds.
  • Supervised the development of junior employees and managed team relationships.
  • Created a positive customer experience with courteous greetings.

Education

High School Diploma -

Stony Point Highschool
Round Rock
05-2011

Skills

  • Comprehensive Cleaning Solutions
  • Coordinating services
  • Bookkeeping services
  • Financial Advisor
  • Time Management
  • Customer Quality Care

Certification

  • TABC Certified
  • Food Handlers Certified

References

References available upon request.

Timeline

Lead Retail Sales Associate

Dollar General Store
10.2022 - 06.2024

USAA Banking Representative

TeleTech Holdings
10.2017 - 04.2021

Care Giver

Bluebonnet Homes
04.2014 - 06.2017

Cleaning Services

Self-Employed
01.2014 - Current

Member Service Representative

Amplify Credit Union
04.2012 - 01.2014

High School Diploma -

Stony Point Highschool

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Kendal Andrews