Kendal B. Williams
Mount Laurel
Summary
Experienced healthcare professional skilled in drawing blood and handling specimens. Collaborative and adaptable, consistently providing efficient and reliable service. Proficient in venipuncture, patient care, and maintaining sterile environments. Committed to achieving results and upholding high standards. Dependable and ready to contribute to patient care and diagnostic accuracy. Demonstrated expertise in venipuncture techniques and patient interaction within clinical settings. Meticulous attention to detail and thorough understanding of safety protocols ensure accurate specimen collection. Proven ability to maintain patient comfort and create a calm environment during procedures.
Overview
24
24
years of professional experience
Work History
Phlebotomist
ABO Plasma
03.2022 - 09.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Patient Care Technician
Acuity Specialty Hospital
05.2018 - 08.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs and offered qualified support
- Collected and transported specimens to prepare for lab testing
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations
Unit Secretary
Virtua Memorial Hospital
06.2008 - 06.2012
- Managed incoming calls and directed to appropriate department
- Organized paperwork such as charts and reports for office and patient needs
- Maintained rapport with physicians, nurses, and other healthcare personnel
- Maintained current and accurate medical records for patients
- Provided information for patient admissions and discharges to foster timely processing
- Supported office staff and operational requirements with administrative tasks
- Enhanced office productivity by handling high volume of callers per day
- Transcribed doctors' medication orders, lab test requests and care plans
- Processed lab paperwork and requests according to physicians' orders
- Facilitated lab orders and medication administration
- Received, recorded and addressed incoming and outgoing communication via telephone and email
Payroll Clerk
Praxify Technologies
01.2003 - 03.2004
- Maintained payroll information by calculating, collecting and entering data
- Processed new hire paperwork and documents
- Verified timekeeping records and handled any discrepancies with employees
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Researched and resolved time discrepancies
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Checked accrued hours against listed hours for leave time
Family Support Worker
Burlington County Community Action Program
01.2001 - 12.2003
- Visited home environments to help clients develop comprehensive life, technical and job skills
- Reported child abuse in accordance with legal standards of mandatory reporters
- Planned, promoted and managed parent workshops on assisting children in attaining academic success
- Developed rapport to create safe and trusting environment for care
- Organized activities for birth parents and in-home support counselors
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Documented data and completed accurate updates to case records
- Interviewed individuals and families to assess needs and provide informational resources
- Completed home welfare checks to align with state and program guidelines
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Education
Medical Assisting -
Lincoln Technical Institute
South Plainfield, NJ01.2018
Skills
- Phlebotomy Training
- Medical Histories and Vital Statistics
- Quality Patient Care
- First Aid
- Laboratory Testing
- Patient Safety Management
- Patient Rapport
- Patient Safety
- Pathology
- Venipuncture
- Order of draw
- Patient care
- Sample and specimen collection
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Infection control
- Quality control
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Skin puncture
- Quality assurance
- Personal protective equipment usage
- Medical terminology
- Emergency response training
- Regulatory compliance
- Sample labeling
- Specimen collection and storage
- Blood collection
- Venipuncture and capillary puncture
- Certified in CPR/AED
Timeline
Phlebotomist
ABO Plasma
03.2022 - 09.2024
Patient Care Technician
Acuity Specialty Hospital
05.2018 - 08.2020
Unit Secretary
Virtua Memorial Hospital
06.2008 - 06.2012
Payroll Clerk
Praxify Technologies
01.2003 - 03.2004
Family Support Worker
Burlington County Community Action Program
01.2001 - 12.2003
Medical Assisting -
Lincoln Technical Institute
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