Kendall Chisholm
Huntsville,AL
Summary
Seeking a position from a reputable company who will benefit from my strong customer service skills, manager experience, and work ethic to meet and maximize company goals.
Overview
12
12
years of professional experience
Work History
Unit Director
Bojangles
06.2020 - Current
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored employee performance and developed improvement plans.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Department II Manager
Mcdonalds
06.2016 - 06.2020
- Promoted to Department Manager I and II during my work period.
- Met my goals as a Guest Service and People Manager monthly.
- Monitored cash policies and managed refunds and over rings.
- Updated crew schedules to provide efficient staffing.
- Monitored the reviews from the customers on a monthly basis.
- Regulated crew to provide excellent customer service and efficient speed to meet daily targets.
- Improved operations which resulted in savings and improved profit margins.
- Developed team communication by having team meetings and discussing daily targets.
Customer Service Associate
Walmart
05.2018 - 11.2018
- Organized my department and also checked customers for their items
- Assisted customers with their electronic purchases as well as crafting in the photo area.
- Provided great customer service at all times.
Entertainment Consultant
AT&T
01.2015 - 01.2016
- Resolved technical problems, improved operations and provided exceptional client support.
- Met quotas on a monthly basis
- Listened to the wants of customers and guided them to the best internet and television services to fit their needs.
Financial Sales Representative
American Express
02.2013 - 09.2015
- Listened with customers, management team, and sales team to better find a suitable credit card to fit their needs.
- Proved great sales experience and customer service.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Education
Bachelors Of Science - Business Management
Faulkner University
Montgomery, AL12.2024
High School Diploma -
Sparkman High School
Harvest, AL05.2012
Skills
- Managerial Finance
- Department Management
- ServSafe Certified
- Scheduling
- Interviewing Candidates
- Exceptional Customer Service
- Human Resource Management
- Inventory
Timeline
Unit Director
Bojangles
06.2020 - Current
Customer Service Associate
Walmart
05.2018 - 11.2018
Department II Manager
Mcdonalds
06.2016 - 06.2020
Entertainment Consultant
AT&T
01.2015 - 01.2016
Financial Sales Representative
American Express
02.2013 - 09.2015
Bachelors Of Science - Business Management
Faulkner University
High School Diploma -
Sparkman High School
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