Kendal Davis
Summary
Passionate about making a positive difference in people's lives by providing support, understanding, and access to resources. My background in psychology and communication has strengthened my ability to listen with empathy, build trust, and respond to the unique needs of others. I'm motivated to work in environments that value compassion, collaboration, and ethical care for individuals and communities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
CalmWaters Counseling & Resource Center
Alton, Illinois
09.2025 - Current
- Provide administrative support to enhance client care, outreach, and organizational efficiency.
- Assist with social media and website communication to increase community awareness and accessibility of services.
- Collaborate closely with the practice owner to improve workflow, communication, and service coordination.
- Maintain a welcoming and organized environment for clients, staff, and visitors.
Furniture Sales Associate
Jerseyville Carpet & Furniture Galleries
Jerseyville, Illinois
01.2025 - Current
- Build rapport with clients to assess their needs, preferences, and goals, while providing empathetic and ethical service.
- Mediate client concerns, identify solutions, and ensure satisfaction through compassionate communication.
- Offer reassurance and emotional support to clients experiencing decision fatigue, or financial stress.
- Collaborate with colleagues to maintain a supportive and inclusive team environment that prioritizes client well-being.
Teller
Jersey State Bank
Jerseyville, Illinois
10.2024 - 09.2025
- Assisted customers by attentively listening to financial concerns, and explaining options clearly and respectfully.
- Built trust with clients from diverse backgrounds by adapting communication styles to meet varying needs.
- Resolved client issues using empathy, patience, and ethical decision-making to promote positive relationships.
- Maintained strict confidentiality, and adhered to professional and legal standards in all transactions.
Hostess/Waitress
Charcoal House Tavern
Jerseyville, Illinois
10.2020 - 08.2024
- Provided friendly, supportive service while recognizing and responding to diverse guest needs.
- Handled complaints and special requests with professionalism, empathy, and discretion.
- Balanced multiple responsibilities in a fast-paced environment while maintaining a calm, patient demeanor.
- Collaborated with kitchen staff and peers to ensure smooth service, and a positive atmosphere.
Education
Bachelor of Science - Psychology, Applied Communication Studies
Southern Illinois University
Edwardsville, Illinois12.2026
Associate of Arts -
Lewis and Clark Community College
Godfrey, Illinois12.2024
Skills
- Empathetic communication
- Active listening
- Client support
- Confidentiality
- Conflict resolution
- Professional boundaries
- Administrative assistance
- Scheduling and appointment coordination
- Documentation accuracy
- Organization and attention to detail
- Time management
- Team collaboration
Certification
- Lewis and Clark Community College, Human Services Generalist - Certificate of Proficiency - Expected December 2026, Godfrey, Illinois
- Adult Mental Health First Aid from National Council for Mental Wellbeing, October 2025
Affiliations
- Lewis and Clark Community College President's List
- LCCC Honors Certificate of Recognition - Outstanding Achievement in Social Sciences
- Southern Illinois University Edwardsville Dean's List
Timeline
Administrative Coordinator
CalmWaters Counseling & Resource Center
09.2025 - Current
Furniture Sales Associate
Jerseyville Carpet & Furniture Galleries
01.2025 - Current
Teller
Jersey State Bank
10.2024 - 09.2025
Hostess/Waitress
Charcoal House Tavern
10.2020 - 08.2024
Bachelor of Science - Psychology, Applied Communication Studies
Southern Illinois University
Associate of Arts -
Lewis and Clark Community College