Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kendal Duffiny

Wayne,MI

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

15
15
years of professional experience

Work History

Supervisor

Ford Motor Company
03.2024 - 10.2024
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Observed packing operations to verify conformance to specifications.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Supervisor

Bartech Staffing
06.2023 - 03.2024
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Observed packing operations to verify conformance to specifications.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Traffic Office Coordinator II

Schneider National
12.2021 - 06.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.

Administrative/Marketing Assistant

Clients First, Realtors
03.2015 - 12.2021
  • Participated in regular meetings with senior leadership to report on progress toward goals as well as discuss future opportunities or challenges.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Online Operations Specialist

Genpact, LLC
01.2014 - 11.2014
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Loan Processor II

CitiBank
05.2009 - 08.2012
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Monitored pipelines to track and log status of loans.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained other employees in customer service and performance requirements.

Education

Washtenaw Community College
Ann Arbor, MI
12.2014

Wayne County Community College
Belleville, MI
01-2012

Schoolcraft College
Livonia, MI
05.2008

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Inventory Control
  • Staff Discipline
  • Processes and procedures
  • Process Improvement
  • ERP experience

References

Available upon request

Timeline

Supervisor

Ford Motor Company
03.2024 - 10.2024

Supervisor

Bartech Staffing
06.2023 - 03.2024

Traffic Office Coordinator II

Schneider National
12.2021 - 06.2023

Administrative/Marketing Assistant

Clients First, Realtors
03.2015 - 12.2021

Online Operations Specialist

Genpact, LLC
01.2014 - 11.2014

Loan Processor II

CitiBank
05.2009 - 08.2012

Washtenaw Community College

Wayne County Community College

Schoolcraft College

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Kendal Duffiny