Golf, CrossFit, skiing and traveling with family
Kendal Dye
Oxford,MI
Summary
Professional with strong background in account management and client relations. Known for strategic thinking, effective communication, and adaptability to changing needs. Skilled in driving team collaboration, maximizing revenue, and fostering client satisfaction. Reliable and results-focused, consistently delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Account Director
Epsilon
01.2024 - Current
- Promoted to take on an additional retail program, where I assumed the role of client lead on both programs and both teams
- Established trusted relationships with key stakeholders through consistent communication and delivering exceptional service across all programs
- Provide leadership and support in developing direct reports, fostering a cohesive team to successfully execute a portfolio of projects within set timelines and objective
- Presented insightful reports to clients on campaign progress and results, demonstrating the value of services provided.
- Nominated and graduated from Publicis Groupe's 'Le Studio' Management Program, a 6-week virtual course focused on leadership development
- Voted by peers as the 2024 Mountain Mover: Recognized for consistently overcoming challenges and demonstrating resilience throughout the year.
Senior Account Supervisor, General Motors Account
Epsilon
09.2021 - 01.2024
- Lead the CLM Lease Customer Loyalty Program, overseeing strategy, execution, and performance optimization to drive customer retention and engagement.
- Develop scope of projects and manage deliverables dates, action items, and risk potential with deliverable teams
- Maintain program cost summary financial report for leadership
- Reporting/Analytics 4.0 Project Lead
- Senior Leadership appointed role responsible for collaborating with technology, data, program and product teams to develop products and solutions for account
- Volunteer role within our Corporate Social Responsibility group, organizing and executing quarterly initiatives assisting in mental and physical health across our associates
Account Supervisor, General Motors Account
Epsilon
08.2018 - 08.2021
- Supported an omnichannel retail program by managing timelines, processes, and analytics to drive growth with vehicle sales
- Spearheaded the deconstruction and redevelopment of the program into a data-driven, cross-channel creative strategy, reducing DM/EM workload by over 75% monthly
- Developed extensive training material and processes to streamline monthly program
- Peer voted "Rookie of the Year: Associate who joined within the last year that demonstrated outstanding ability to quickly learn, adopt and perform
Sr Account Executive, Ford Account
Epsilon
08.2015 - 08.2018
- Program lead for Service Events
- Developed and maintained valuable relationships with clients through daily contact and communication with timelines, status reports, and creative requests
- Facilitated quarterly divisional creative briefs (Ford, Lincoln and Quick Lane) to set up strategy for each service event
- Managed communication between clients, internal data teams, and developers by preparing Business Requirement Documents (BRDs) with detailed specifications to ensure alignment with client needs.
- Selected as special project manager role for 2.0 Pilot program, Lincoln Luxury Rebrand and ConsumerConnection relaunch teams
Account Executive, Fiat Chrysler Automobile
Gail & Rice Inc.
10.2011 - 08.2015
- Managed nationwide account operations for experiential marketing events, overseeing recruitment, training, and leadership of 130 seasonal independent contractors for the National Auto Show circuit to ensure flawless event execution.
- Conduct daily communications and lead weekly client meetings to optimize program performance, develop innovative marketing strategies, and enhance brand positioning
- Travel up to 25% to onsite programs, overseeing staffing and operations to ensure seamless execution and optimal performance
- Constructed a critical reporting process to enhance communication between roles
- Responsible for managing a 4M budget with RFQ and invoicing submissions
Account Manager, Kelly Services, New US Business Markets
The Orsus Group
04.2009 - 10.2011
- Responsible for maintaining the largest client and new business development
- Created an internal process to generate efficiencies with background screening amounting to a new Client/Agency relationship
- Evaluated the company’s internal scope by managing suppliers to decrease costs
Account Manager/Account Administration, General Motors
Gail & Rice Inc.
09.2007 - 04.2009
- Directly assisted the Account Executive on account operations
- Served as liaison to 100 independent contractors for the national auto show circuit
- Responsible for travel logistics and scheduling
Education
Bachelor of Science - Business
Miami University
Oxford, OH05.2007
Skills
- Customer relationship
- Account relationship
- Operating procedures and policies
- Advertising strategies
- Verbal communication
- Adobe Workfront
- JIRA
- Smartsheet
- Microsoft proficient
- Google Suite
Interests
Timeline
Account Director
Epsilon
01.2024 - Current
Senior Account Supervisor, General Motors Account
Epsilon
09.2021 - 01.2024
Account Supervisor, General Motors Account
Epsilon
08.2018 - 08.2021
Sr Account Executive, Ford Account
Epsilon
08.2015 - 08.2018
Account Executive, Fiat Chrysler Automobile
Gail & Rice Inc.
10.2011 - 08.2015
Account Manager, Kelly Services, New US Business Markets
The Orsus Group
04.2009 - 10.2011
Account Manager/Account Administration, General Motors
Gail & Rice Inc.
09.2007 - 04.2009
Bachelor of Science - Business
Miami University
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