Kendal Jones
Marketing Assistant
North Las Vegas,NV
Summary
Background includes work focused on experiencing real-world environments and building a Marketing career. Motivated student with formal knowledge gained through excellent classroom performance. Dedicated, responsible and eager to grow abilities while boosting operational success. Offering excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work.
Overview
1
1
Certification
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Fulfillment Associate
Amazon
Baltimore, MD
05.2019 - 08.2019
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Drove customer satisfaction by successfully completing all returns within a 3 week timeframe from receipt in fulfillment department.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Followed procedures at all times for personal and team safety.
- Accurately recorded discrepancies of damaged parcels.
- Safely and securely loaded items to prevent damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Maintained store assets with effective loss prevention strategies.
Seasonal Sales Associate
Steven Madden
Las Vegas, NV
11.2018 - 02.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Solved customer challenges by offering relevant products and services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Bachelor of Science - Marketing
Morgan State University
Baltimore, MD 08.2016 - 05.2020
MBA - Marketing Management And Research
Morgan State University
Baltimore, MD 01.2021 - Current
Skills
Creative Thinking
Analytical Skills
Campaign development
Strategic Planning
Organization and Time Management
Flexible & Adaptable
Staff Management
Interpersonal Skills
Microsoft Office 365
Certification
Bloomberg Market Concepts Certification
Timeline
Bloomberg Market Concepts Certification
05-2021
MBA - Marketing Management And Research
Morgan State University
01.2021 - Current
Fulfillment Associate
Amazon
05.2019 - 08.2019
Seasonal Sales Associate
Steven Madden
11.2018 - 02.2019
Bachelor of Science - Marketing
Morgan State University
08.2016 - 05.2020