Kendal Payne
Mesa,AZ
Summary
Experienced with customer interactions and cash handling. Utilizes effective communication to enhance customer experiences. Track record of maintaining cleanliness and efficiency in busy work environment.
Overview
3
3
years of professional experience
Work History
Counter Employee
Barros Pizza
Mesa, AZ
04.2024 - 08.2025
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Handled cash transactions with accuracy, contributing to overall financial integrity of the establishment.
- Improved order accuracy, clarifying customer preferences during the ordering process.
- Created welcoming environment, promptly answering customer questions regarding products and refreshments.
- Supported management in implementing new policies or procedures to optimize counter workflow efficiency.
- Managed high-stress situations effectively during peak hours while consistently delivering outstanding customer service.
- Provided knowledgeable recommendations on menu options based on dietary restrictions or personal preferences.
- Maintained awareness of inventory and stocking conditions, noting discrepancies and communicating with customers.
- Balanced multiple tasks simultaneously while maintaining composure under pressure.
- Collaborated with kitchen staff to ensure timely order completion, enhancing customer experience.
- Accurately operated cash register to process customer payments.
Host
Oregano's Pizza Bistro
Mesa, AZ
04.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, snacks, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep them spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
- Backed up servers by checking on tables and retrieving items for guests.
Team Member
Chick-fil-A
Gilbert, AZ
11.2022 - 02.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Cleaned the dining room and counter space to maintain a welcoming environment for customers
Education
High School Diploma -
Desert Ridge High School
Mesa, AZ05-2025
Working Towards A Bachelor's Degree - Journalism And Mass Communication
Arizona State University
Phoenix, AZ05-2029
Skills
- Cleanliness standards
- Cash handling expertise
- Food safety practices
- Upselling strategies
- Excellent work ethic
- Time management
- Problem-solving
- Quick learner
- Customer service
- Team player
- Efficient multitasking
- Product knowledge
Accomplishments
Recipient of the Gilbert Town Council Citizenship Award
Languages
English
Timeline
Counter Employee
Barros Pizza
04.2024 - 08.2025
Host
Oregano's Pizza Bistro
04.2023 - 02.2024
Team Member
Chick-fil-A
11.2022 - 02.2023
High School Diploma -
Desert Ridge High School
Working Towards A Bachelor's Degree - Journalism And Mass Communication
Arizona State University