Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Kendal Puleo

Millville,NJ

Summary

Dynamic professional with a proven track record at Quality Dental Care of Vineland, excelling in customer relations and appointment scheduling. Demonstrated strong organizational skills and effective communication, enhancing client satisfaction and streamlining front desk operations. Committed to maintaining a welcoming environment while managing sensitive information with discretion.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service,and administrative support, ensuring smooth daily operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist

Quality Dental Care of Vineland
03.2025 - Current
  • Greeted and assisted clients, providing exceptional customer service and support.
  • Managed incoming calls and directed inquiries to appropriate personnel efficiently.
  • Maintained organized reception area, ensuring cleanliness and professionalism at all times.
  • Processed incoming and outgoing mail, ensuring timely distribution of correspondence.
  • Responded to client inquiries via email, maintaining prompt communication standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.

Baker

Crumbl
05.2024 - 03.2025
  • Operated baking equipment, ensuring adherence to safety standards.
  • Monitored baking processes for consistency in quality and flavor.
  • Assisted in inventory management of ingredients and supplies.
  • Collaborated with team members to maintain a clean, organized workspace.
  • Conducted routine maintenance checks on baking tools and equipment.
  • Implemented efficient work methods to streamline production processes.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Created appealing displays to showcase products in bakery.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.

Childcare Provider

Holly City Family Center
06.2023 - 04.2024
  • Supervised daily activities and ensured safety of children in care.
  • Implemented behavioral management techniques to support positive interactions.
  • Maintained cleanliness and organization of play areas and learning materials.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Education

High School Diploma -

Cumberland County Technical Education Center
Vineland, NJ
06-2024

Skills

  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • File management
  • Time management

Certification

  • Licensed Cosmetologist

Timeline

Receptionist

Quality Dental Care of Vineland
03.2025 - Current

Baker

Crumbl
05.2024 - 03.2025

Childcare Provider

Holly City Family Center
06.2023 - 04.2024

High School Diploma -

Cumberland County Technical Education Center

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