Kendal Reaves
Laurel,MD
Summary
Resourceful and dedicated administrative professional seeking a full-time position that offers challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Salon Manager
Flow Dominican Blow Dry Bar
05.2020 - Current
- Developed strategies to streamline and improve salon procedures.
- Identified, recommended, implemented changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Utilized best practices theory when selecting vendors and products.
- Facilitated collaboration within the team by organizing regular meetings and maintaining meeting minutes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Promoted business through marketing initiatives and use of social media.
- Educated personnel on company policy and procedure.
- Handled employee scheduling and coverage needs during business hours.
Office Assistant/Receptionist
Pinnacle Atlantic Dentistry
06.2017 - 05.2020
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Assisted in financial tasks such as invoicing/ billing to ensure accuracy.
- Processed incoming and outgoing mail and packages according to established procedures.
- Maintained and updated office records, both digital and physical.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated travel arrangements for staff members.
- Utilized office management software to record and track customer information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Activities Assistant
North Arundel Rehabilitation Center
06.2017 - 08.2017
- Engaged residents through events, small groups, and personal attention.
- Established strong rapport with program attendees through active listening techniques and genuine empathy toward individual needs.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided support to activity coordinators, ensuring smooth operation of various programs and events.
- Facilitated effective communication between staff members, volunteers, and participants for seamless event coordination.
Education
Cosmetology
The Temple Annapolis-Paul Mitchell Partner School
Annapolis, MD12.2021
High School Diploma -
North County High School
Glen Burnie, MD06.2019
Skills
- Effective Communication
- Interpersonal Skills
- Written Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Professionalism
- Customer Service
- Adaptability and Flexibility
- Scheduling
- Multitasking
Timeline
Salon Manager
Flow Dominican Blow Dry Bar
05.2020 - Current
Office Assistant/Receptionist
Pinnacle Atlantic Dentistry
06.2017 - 05.2020
Activities Assistant
North Arundel Rehabilitation Center
06.2017 - 08.2017
Cosmetology
The Temple Annapolis-Paul Mitchell Partner School
High School Diploma -
North County High School
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