Kendal Roman
Commercial Point
Summary
Dedicated receptionist skilled in customer service, appointment management, and staff training. Known for attention to detail and effective communication, ensuring smooth front desk operations and positive patient experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
Central Ohio Urology Group
Grove City
10.2024 - Current
- Greeted patients warmly and managed front desk inquiries efficiently.
- Scheduled patient appointments using electronic health record systems.
- Verified insurance information and collected patient co-pays accurately.
- Handled incoming calls, directing inquiries to appropriate departments swiftly.
- Handling of copays, deductibles, and bank deposits.
Certified Trainer
Chipotle
Grove City
12.2021 - 10.2024
- Train and coach new hires on Chipotle procedures, recipes, and safety standards.
- Ensure compliance with food safety, health, and cleanliness.
- Demonstrate proper food preparations, portioning, and sanitation practices.
- Maintained a fast-paced, guest-focused environment while ensuring quality and efficiency
- Demonstrated good time management skills throughout each shift ensuring that treatments ran on schedule.
Education
High School Diploma -
Teays Valley Highschool
Ashville, OH05-2023
Skills
- Showing empathy, problem-solving, and last-minute thinking
- Excels in customer service
- Strong written and verbal communication
- Comfortable with multiple software platforms
- Handling medical records and sending medical referrals
- Maintained accurate digital and paper records
- staff training
Timeline
Receptionist
Central Ohio Urology Group
10.2024 - Current
Certified Trainer
Chipotle
12.2021 - 10.2024
High School Diploma -
Teays Valley Highschool