Kendal Ross
Tulsa
Summary
To obtain a position allowing the demonstration of my operation, human resource, recruiting/recruitment, and administrative services. To showcase my versatile skills in project management, customer service, problem solving, accounts and attention to detail.
Overview
6
6
years of professional experience
Work History
Student Success Coordinator
Oklahoma State University of Technology
Okmulgee
08.2024 - Current
- Created outreach initiatives targeting underrepresented campus populations.
- Maintained accurate records of advising interactions using database software.
- Mentored incoming freshmen on course selection and academic challenges.
- Utilized learning management systems and customer relationship management tools.
- Compiled reports on student success outcomes for Dean's Office submissions.
- Developed and implemented programs enhancing student retention rates.
- Organized workshops covering study skills, time management, and test-taking strategies.
Training and Development Specialist
Tulsa Health Department
Tulsa
05.2022 - 08.2024
- Facilitate prescribed monthly training sessions using established curriculum and training guides to ensure learning outcomes are achieved.
- Integrate training and facilitating techniques to maximize learner engagement, promote knowledge transfer, enhance skill development, and drive optimum learning outcomes.
- Develop or adapt online content and curriculum as needed or requested by the Organizational Development Manager.
- Maintain and update the learning management system.
- Coordinate all training and development calendar events to ensure successful continuous learning environments and avoid scheduling conflicts.
- Track and log attendance for Quarterly Meetings, monthly trainings, and other events as necessary.
- Assist in maintaining various communication boards and the THD Intranet site.
- Support in delivering business and soft skills training courses for employee professional development.
Operations Manager
Paradise Funeral Home
Dallas
04.2019 - 02.2022
- Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements.
- Tactfully discusses the options and preference for disposition of the remains; addresses and explains the costs of the funeral with family and/or friends of the deceased.
- Provides instructions to the Funeral Arrangements Supervisor and Funeral Attendant regarding times, rooms, and arrangements to be made.
- Process payroll for hourly, salaried, and temporary employees; including reviewing and importing hours.
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
- Processing accounts and incoming payments in compliance with financial policies and procedure.
- Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements.
- Facilitate payment of invoices due by sending bill reminders and contacting clients.
- Generate reports detailing accounts payables status.
- Understand expense accounts and cost centers.
- Managed/Lead various projects from start until completion.
Education
Associates In Applied Science -
DALLAS INSTITUTE OF FUNERAL SERVICE
DALLAS, TX09.2019
High School Diploma -
OKMULGEE HIGH SCHOOL
OKMULGEE, OK05.2016
Skills
- Multitasking
- Problem Solving
- Project Management
- Account Management
- Quality Improvement
- Clerical Work
- Computer Proficiency
- Scheduling
- Data & Order Entry
- Customer Service
- Accounts Management
- Proficient in Microsoft Suite
- Bussiness Administration
- Interpersonal Communication
- Time Management
- Contract/Customer Service Retention
- Excellent Verbal/Written Communication Skills
- Time Sheets
- Recruiting/Recruitment
- Digital Design
- Human Resources
References
Provided upon request
References
References available upon request.
Timeline
Student Success Coordinator
Oklahoma State University of Technology
08.2024 - Current
Training and Development Specialist
Tulsa Health Department
05.2022 - 08.2024
Operations Manager
Paradise Funeral Home
04.2019 - 02.2022
Associates In Applied Science -
DALLAS INSTITUTE OF FUNERAL SERVICE
High School Diploma -
OKMULGEE HIGH SCHOOL
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