Kendal Skoros
Pensacola,FL
Summary
Self-motivated, dependable committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills. Experienced in guidance and support initiatives focused on making difference in community. Implemented service programs for student support and performance objectives to provide safe and secure environment. Operated in nurturing and dramafree environment.
Overview
5
5
years of professional experience
Work History
Resident Advisor
Florida A &M University
05.2022 - Current
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Assisted students in handling tough situations to resolve problems.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Established consistent relationships with students to maintain professional boundaries.
- Guided students to integrate into both academic and social communities on campus.
- Fostered productive and supportive environment for academic and social success.
- Provided referral services and connected students with resources to facilitate access to support and meet individual needs.
- Supervised and mentored students to promote safety and wellbeing.
Lead Team Member
Sparkle Image Car Wash
06.2021 - 08.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Crew Team Member
Dunkin Donuts & Baskin Robbins
01.2021 - 06.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Assisted other team members to achieve goals.
- Greeted customers at drive-thru and took food orders.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Supported great dining and meal experiences for guests.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
Legal Assistant
Aylstock, Witkin, Kreis & Overholtz, PLLC
05.2018 - 06.2020
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Created spreadsheets to track client progress and document billable hours.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Developed and maintained databases to store customer information.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Tracked outgoing mail to provide accurate customer updates.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Checked parcels were securely sealed to eliminate losses.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Created and distributed shipment invoices to maintain accurate account balances.
- Operated postal machines, including postage meters and mail-processing machines.
- Operated postage meters, mail sealers and labeling machines.
- Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift.
Education
Bachelor of Science - Sport And Leisure Studies
Florida Agricultural And Mechanical University
Tallahassee, FL05.2024
Associate of Science - Sports And Fitness Administration
Pensacola State College
Pensacola, FL05.2021
High School Diploma -
Catholic High School
Pensacola05.2019
Skills
- Maintained Facility
- Client Relationship Management
- Microsoft Office
- Effective Conflict Resolution Skills
- Activity Planning
- Student Assistance
- Recreational Activities
- Therapeutic Exercise
- Operational Improvements
- Security Procedures
- Group Activities
- Google Docs
Accomplishments
Inducted into the Honors Society for Transfer students into Florida A&M University in 2022
Timeline
Resident Advisor
Florida A &M University
05.2022 - Current
Lead Team Member
Sparkle Image Car Wash
06.2021 - 08.2021
Crew Team Member
Dunkin Donuts & Baskin Robbins
01.2021 - 06.2021
Legal Assistant
Aylstock, Witkin, Kreis & Overholtz, PLLC
05.2018 - 06.2020
Bachelor of Science - Sport And Leisure Studies
Florida Agricultural And Mechanical University
Associate of Science - Sports And Fitness Administration
Pensacola State College
High School Diploma -
Catholic High School
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