Kendal Stearns
Puyallup,WA
Summary
Adaptable professional with 7 years of experience and proven knowledge of conflict resolution, contract compliance, and customer communications.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Focused on achieving occupancy goals and working closely with decision-makers for various needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Horse Caretaker/Lead
Sundance Hippotherapy
02.2024 - Current
- Provided treatment for minor horse injuries.
- Led horses from stables to fields and back to maintain control of animals.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Tacked up horses to increase control over movements.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Educated visitors and staff on proper animal care and handling.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Fit gear for horses and specific riders.
- Worked with ranch hands to clean stables and riding areas.
- Prepared horses for specific competitions or tasks.
Property Manager
PIERCE COUNTY HOUSING AUTHORITY
02.2022 - 01.2024
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms
- Determine and certify the eligibility of prospective tenants, following government regulations
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods
- Confer regularly with community association members to ensure their needs are being met
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Assistant Property Manager
6STAR PROPERTIES
04.2021 - 02.2022
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
Leasing Consultant
AVENUE5
11.2019 - 03.2021
- Helped Assistant Property Manager in building and maintaining resident relations program
- Wrote maintenance orders and followed up on performance
- Met deadlines, achieve goals and work under pressure in dynamic and complex environment
- Promoted resident retention by assisting with renewal program
- Conducted enthusiastic tours of community and apartment homes
- Provided exceptional customer service and addresses resident concerns
- Executed lease renewals to maximize resident retention
- Provided excellent customer service and display courteous and professional attitude toward all customers
- Maintained monthly market survey and knowledge of competitors
- Screened all incoming residents by qualification standards
- Promoted positive, proactive customer interactions to make Irvine Company experience of highest quality
Leasing Consultant
LIVING BODE PROPERTY MANAGEMENT
01.2018 - 10.2018
- Utilized and established creative marketing and social media strategies to increase property traffic
- Communicated internally with leasing and management teams on status of leasing activity
- Coordinated temporary tenant move-in and move-out with staff, maintenance and security
- Accepted checks, money orders and certified checks for daily deposits
- Led and motivated subordinates to advance employee engagement and develop high performing team
- Generated interest and awareness about community locally through social media, events and reputation
- Provided prospective residents with one-of-a-kind, highly detailed and customized touring experiences
- Maintained detailed knowledge of apartment community, amenities and community
- Generated and managed leads through phone calls, on-site appointments and effective follow-up communication
- Maintained organized resident files as per company policy
- Maintained sensibility of market presence and community value
- Assisted residents with rental, move-in and renewal paperwork
- Maintained open communication with Property Manager and Maintenance Supervisor
- Maintained strong understanding of community, specials and floor plans
- Monitored temporary tenant activities and resolved problems in conjunction with General Manager
- Executed all lease renewals to maximize resident retention
- Provided quality customer service and timely response to resident requests and complaints
- Took initiative and work independently with minimal supervision in structured environment
- Coordinated activity with regional and local housing authorities
- Analyzed Lease Order Forms for accuracy and content
- Created and ran weekly and monthly leasing reports
- Met deadlines, achieve goals and work under pressure in dynamic and complex environment
- Assisted Property Director with compiling and presenting reports
- Assisted Field Supervisors with resolution of any customer disputes
- Maintained professional appearance of self and leasing office
Education
Associate of Arts -
Clover Park Technical College
Lakewood, WAHigh School Diploma - undefined
SPANAWAY LAKE HIGH SCHOOL
SPANAWAY, WA06.2003
Skills
- Affordable Housing LIHTC
- Applicant Screening
- Strong Attention To Detail
- Clear Communication
- Follow-Up Calls
- Resident Satisfaction
- Tenant relations
- Work order monitoring
- Lease administration
- Compliance monitoring
- Preventive Maintenance
- Exceptional oral and written communication skills
- Property inspections
- Tenant and eviction laws
- Multi-family property management
- Customer service-focused
- Eviction notices
- Apartment maintenance
- Unit vacancies
- Adaptable
- Fair housing compliance
- Property tours and inspections
- Preparing property agreements
- Maintenance coordination
- Lease renewals
- Financial budgeting and reporting
- Payment collection
- Staff management
- Fair housing mandates
- Vendor management
Certification
- LIHTC , Avenue5 and 6Star Properties - 2023
- FAIR HOUSING Training - 2023
Timeline
Horse Caretaker/Lead
Sundance Hippotherapy
02.2024 - Current
Property Manager
PIERCE COUNTY HOUSING AUTHORITY
02.2022 - 01.2024
Assistant Property Manager
6STAR PROPERTIES
04.2021 - 02.2022
Leasing Consultant
AVENUE5
11.2019 - 03.2021
Leasing Consultant
LIVING BODE PROPERTY MANAGEMENT
01.2018 - 10.2018
High School Diploma - undefined
SPANAWAY LAKE HIGH SCHOOL
Associate of Arts -
Clover Park Technical College
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