Kendale Brice
Chicago,IL
Summary
Organized hospitality professional with 15 years of experience in operations, guest services, and team coordination in fast-paced settings. Manages daily operations and streamlines workflows to enhance efficiency for staff and clients. Specializes in scheduling, administrative coordination, and customer communication to ensure a professional guest experience. Utilizes CRM, POS, and office software to manage data and support business operations.
Overview
6
6
years of professional experience
Work History
F&B Outlet Manager, Jack Binion’s Steakhouse
Caesars Entertainment
Hammond, IN
07.2025 - 03.2026
- Oversaw daily operations of high-volume outlet, coordinating staff schedules, service flow, and administrative tasks to enhance operational efficiency.
- Supervised and supported team of 15, fostering clear communication, accountability, and adherence to service standards.
- Manage vendor relationships, inventory tracking, and purchasing processes, improving cost control and reducing liquor expenses by 10%.
- Monitor performance metrics and guest feedback, implementing process improvements that increased online ratings from 3.9 to 4.5 within three months.
- Coordinated between front-of-house, back-of-house, and leadership teams, ensuring alignment and prompt issue resolution.
Catering Operations Manager
Wayne Enterprises Chicago
Arlington Heights, IL
12.2024 - 06.2025
- Coordinated day-to-day catering operations, including scheduling, staffing, and logistics planning, ensuring seamless event execution.
- Prepared and managed detailed Banquet Event Orders (BEOs), ensuring accurate communication across departments and vendors.
- Oversaw vendor coordination, equipment rentals, and inventory needs, ensuring timely delivery and operational readiness.
- Streamlined internal processes and workflows, maintaining organized systems for event tracking and execution.
- Developed and implemented training programs to enhance team organization and consistency.
Senior Account Executive
Marquee Event Rentals
McCook, IL
11.2022 - 09.2024
- Increased client retention and account growth through consistent communication, organization, and proactive service support.
- Managed portfolio of business clients, coordinating logistics, timelines, and service details for accurate and timely execution.
- Collaborated with operations and service teams to coordinate deliveries and resolve issues, driving client satisfaction.
- Maintained client records, contracts, and communication logs in CRM systems to enhance organization and follow-through.
Interim Director of Catering
Foodstuffs
Evanston, IL
07.2022 - 10.2022
- Oversaw daily operations for high-volume catering department, managing scheduling, budgeting, and administrative coordination to ensure seamless service delivery.
- Directed planning and execution for 100+ annual events, ensuring organized workflows, accurate documentation, and efficient operations.
- Managed vendor relationships and contracts, enforcing cost controls and maintaining detailed records to optimize operational efficiency.
- Led weekly cross-functional meetings to align teams, improve communication, and streamline service processes.
- Supported sales and operations strategy through comprehensive reporting, forecasting, and performance tracking to inform decision-making.
Sr. Event Coordinator & Sr. AE
CoinFlip
Chicago, Illinois
08.2020 - 07.2022
- Orchestrated diverse portfolio of hospitality events, enhancing brand visibility through product launches, trade shows, and corporate retreats.
- Managed event execution from conceptual planning through post-event follow-up, ensuring alignment with client objectives.
- Oversaw venue preparation including site selection, décor design, and catering setup.
- Coordinated employee accommodations and travel logistics, facilitating seamless experiences for attendees and stakeholders.
- Ensured adherence to budgetary parameters, effectively managing expenditures from $5K to $120K.
- Consistently exceeded quarterly revenue targets by 15–25% through consultative sales strategies.
- Trained and onboarded over five new account executives, reducing ramp-up time by 35%.
- Spearheaded nationwide deployment of 600+ ATMs, increasing transaction volume by 40% within 12 months.
Education
AS - Arts, Business
Joliet Junior College
Joliet, IL05-2016
Skills
- Scheduling and coordination (
- POS systems (Agilysys, Square)
- Reservation systems management
- Inventory management
- Sales reporting
- Upselling and suggestive selling
- Scheduling and coordination
- Workflow coordination
- Process improvement
- Guest relations
- Customer feedback systems
- Clear verbal communication
- Professional phone etiquette
- Conflict resolution
- Team leadership
- Team leadership
Skills
Scheduling & Coordination, Reservation Management, Data Entry & Record Keeping, Reporting & Documentation, Guest Relations, Professional Phone Etiquette, Conflict Resolution, Clear Verbal Communication, CRM Systems (Salesforce, HubSpot), POS Systems (Agilysys, Square), Microsoft Office Suite, Reservation Systems, Upselling & Suggestive Selling, Workflow Coordination, Process Improvement, Multitasking in High-Volume Environments
Timeline
F&B Outlet Manager, Jack Binion’s Steakhouse
Caesars Entertainment
07.2025 - 03.2026
Catering Operations Manager
Wayne Enterprises Chicago
12.2024 - 06.2025
Senior Account Executive
Marquee Event Rentals
11.2022 - 09.2024
Interim Director of Catering
Foodstuffs
07.2022 - 10.2022
Sr. Event Coordinator & Sr. AE
CoinFlip
08.2020 - 07.2022
AS - Arts, Business
Joliet Junior College